Quality Performance Trainer

Job Title: Quality Performance Trainer

Reports to: Project Director

Type: Full-time, Exempt

Do you enjoy statistical research and analytics? In this role, you will impact our daily operations by completing analysis of workforce activities and submissions to ensure compliance and adherence to contract requirements. You will have the opportunity to enhance training and development with staff by applying statistical data accompanied by effective communication of findings ability to make recommendations.

Your Responsibilities

• You will conduct quality reviews, using statistical sampling, auditing, and observation of work-in-progress to evaluate compliance with policies and procedures and adherence to contract requirements.

• Identify, review, and implement a plan for regular monitoring of data required.

• You will review client eligibility and expenditure requests as applicable.

• You will monitor files, reports and payment requests submitted by staff to ensure compliance with local, state, and federal requirements.

• You will document staff performance including, but not limited to, client enrollment, expenditure requests and any recommend coaching or training that may be needed.

• You will prepare monitoring documents and reports for the purpose of dissemination and improvement performance efforts.

• You will communicate data findings in an effective manner to make positive recommendations for continued improvement of staff competency.

• You will coordinate with management and lead to scheduling continued training sessions with staff as applicable.

• You will develop and administer training programs for all employees in various classroom formats. This can include training materials such as texts, handouts, class exercises, or assessment tools.

• Review operational procedures and processes to ensure compliance and provide technical assistance to center staff in process/quality improvement.

• Maintain accurate records to include training schedules, attendance records, and pre/post test evaluations.

• Update and maintain document control systems.

Requirements

Education: Bachelor's Degree from an accredited college or university or equivalent experience.

Experience: Two years of relevant work experience. Requires working knowledge of WIOA, Welfare Transition, SNAP, ES/UI, Trade Adjustment Agreement (TAA), and all applicable local Workforce Service programs. Familiarity with applicable federal, state, and local laws and regulations required. Experience with state data systems preferred.

Skills/Abilities: Must possess strong data entry skills and be proficient in Microsoft Office products with the ability to use various software programs for correspondence, reports, statistical compilation, analysis, and data base access. Ability to clearly and concisely communicate via presentations, in person, written, and oral communications. Ability to work in a fast-paced, team environment and to work independently with minimal direction. Excellent interpersonal skills and customer-service orientation.

Additional Requirements: Must have valid driver's license and adequate vehicle insurance coverage.