Outreach and Eligibility Specialist

Job Title: Outreach and Eligibility Specialist

Reports to: Project Director
Position Classification: non-exempt

Office Location: Livingston, TX
Pay rate: $17.51

Primary Objectives of Position: Provides ongoing leadership and coaching to the Outreach/Eligibility Specialists.
Supports the outreach and eligibility function of the Community Engagement Team (CET) including Board
Initiatives, Grant activities, and Business Service events. Responsible for establishing and cultivating relationships
with participants, employers, and community agencies to achieve project enrollment goals. This team provides
Services Information, conducts eligibility for all programs and grants, and initiates the comprehensive assessment
using Motivational Interviewing skills.

Essential Job Functions:
• Coach, lead and develop the Employment Ready Team to ensure team is meeting the requirements of the
funding source, and ensure performance and service delivery are consistent, drive meeting/exceeding
performance expectations and comply with established policy.
• Works with leadership team to provide coaching and technical assistance to Customer Support Specialists
to assist with meeting performance and quality goals.
• Plan and facilitate team meetings.
• Maintain accurate records, including training schedules and attendance and any required system
documentation.
• Assists with performance reviews and development coaching. Identify and recommend staff training
topics and trends.
• Problem solves difficult situations on behalf of customers and staff utilizing Extreme Customer Service.
• Reviews and approves timesheets and leave requests.
• Participates regularly in work groups and committees that meet to evaluate customer needs, improve
services, and implement new strategies.
• Submit & approve program eligibility applications.
• Develop relationships with community organizations, educational facilities, and social service agencies to
encourage enrollment in workforce center programs.
• Conduct outreach presentations as needed with a wide range of audiences including high school students,
parents, educators, older adults, transitioning job seekers at halfway houses, etc.
• Identify, develop, and implement strategic outreach and recruitment opportunities to ensure proper
quantity and quality of talent is available to meet employer needs.
• Appropriately connect job seekers to open positions, resulting in employment. Additionally, connect job
seekers to opportunities for training and development and other career center services to increase
opportunities for employment.
• Establish and maintain knowledge of community and participate in community events and other activities
including collaborative recruitment strategies with community partners. This may require a weekend and
evening work schedule.
• Assist with Rapid Response.
• Enroll job seekers into Wagner-Peyser and complete Initial Assessments.
• Assist individuals with understanding and completing program enrollment processes.
• Provide services to rural communities per the Rural Service Strategy and SNAP expansion plan.
• Establish and maintain knowledge of community and participate in community events and other activities
including collaborative recruitment strategies with community partners. This may require a weekend and
evening work schedule.
• Conduct eligibility assessment.
• Acquire and maintain knowledge of market research tools and the trends in the industry or sector to
appropriately guide and direct job seekers to placement or education.
• Ensure that customer files and records are maintained in accordance with legal requirements and
Company policies and procedures.
• Utilize Extreme Customer Service behaviors in all interactions with internal and external customers.

Other Job Duties: This job description is not intended to be all-inclusive. The employee may be requested to
perform other reasonable related duties as assigned by the immediate supervisor and other management as
required. The company reserves the right to revise or change job duties as business requirements dictate. It is also
understood that the company reserves the right to change work schedules as required, including requiring
overtime.

Physical Demands/Work Environment: Physical requirements include carrying/lifting to 5 pounds, frequently; up
to 10 pounds, regularly; and up to 25 pounds, occasionally. Visual acuity, speech, and hearing; hand and eye
coordination and manual dexterity necessary to drive an automobile and operate computer keyboard and basic
office equipment; subject to carrying, lifting, twisting, and reaching to perform essential job functions. Working
conditions are primarily in an office environment with occasional travel to other locations.

Skills/Abilities: Ability to communicate with staff and leadership clearly and concisely via presentations, in person,
telephone, written and oral. Excellent verbal and written communication skills including ability to do public
speaking and conduct training sessions. Bilingual (Spanish/English) required. The ability to maintain confidentiality
is a must.

Required Competencies: Extreme Customer Service focus, learning orientation, communication proficiency,
teamwork orientation, technical capacity. Demonstrate ability to use various software programs (Microsoft Office)
for correspondence, reports, statistical compilation, analysis, and data base access. Must be accustomed to
working in a complex, fast-paced, and confidential work environment. Ability to follow complex instructions,
prioritize tasks, and effectively utilize resources to complete projects in a timely and accurate manner. Superior
attention to detail is a must.

Education: A Bachelor's Degree in Business Administration, Psychology, Social Services, or a related field preferred.
Experience:  Minimum of five years of experience working in staffing, recruiting, workforce development, or
service industry, with a minimum of two years in a supervisory and operations management capacity. Strong
business knowledge of customer service best practices and performance management. 

Skills/Abilities:  Ability to lead and motivate group to achieve goals. Interpret and understand program policy and
establish necessary work processes and procedures. Understand the recruitment, data entry, and customer
requirements for all funding streams. Manage multiple priorities to ensure that deadlines are met. Ability to
engage, understand, and respond to the needs of business accounts. Must have the ability to work in a fast-paced
and diverse environment. Ability to analyze industry-based data to identify trends and mobilize staff to take action.
Strong ability to coordinate with internal and external partners. Knowledge of recruiting practices. Knowledge of
business practices within specific industry is helpful. Experience working with computer systems for data entry and
data review. Proficient with Microsoft Office. Excellent verbal and written communications skills are necessary.

Additional Requirements:    Must have valid driver's license and adequate vehicle insurance coverage

Salary : $18 - $18