Operations Manager

Job Title: Operations Manager

Reports to: Senior Director 

Position Classification: Exempt 

Primary Objectives of Position: Provide management, leadership, coaching, Business Services support to the business community, and staff support to implement the mission, vision and business plans of the Board and Workforce Center System. 

Essential Job Functions: 

• Coach and lead the Workforce Center team to ensure that current operations are meeting the requirements of the funding source, and that performance goals and objectives for the region are being met and/or exceeded. 

• Responsible for the planning and implementation of a quality management model for continuous improvement and customer satisfaction. 

• Prepare multiple funding stream, cost-allocated operational budgets with the assistance of the project accountant. Ensure that funds are expended as required by program regulations, regional protocol and in accordance with policy. Regularly monitor expenditures between multiple funding streams to ensure funds are maximized, while ensuring no overages. Maintain approved cost allocations plans for allowable usage of funds. 

• Represent the Workforce Centers in local, State and National forums as requested by the Board.

•  Initiates and maintains ongoing personal contact with a variety of business and industry representatives and job placement/training agencies.

• Coordinates and attends job fairs to conduct outreach and recruitment activities.

• Explain benefits and employment support services provided by the Program to employers, including addressing employers' special needs.

• Work closely with the Career Planners to ensure customers are assessed and appropriately matched to work experience opportunities and On the Job training opportunities.

• Meet regularly with Career Planners & the Quality Policy Trainer to review performance and contract requirements. 

• Ensure compliance with applicable Federal, State and Local regulations that apply to workforce development business operations. 

• Establish and maintain positive working relationships with the Board and all workforce partners to optimize funding, customer satisfaction, and community relations. 

• Communicate effectively with Board, DWFS management, operations staff, community partners, and the public. 

• Establish and maintain relationships with community employers, support service organizations, economic development groups, and faith-based and community-based organizations. 

• Seek out best practices to replicate when and where appropriate. 

• Meet with workforce systems management group to assess project status and share new directives and procedures. 

• Identify and fill open positions in a timely manner, hire and promote employees based on sound decision making ability, evaluate and recommend personnel actions fairly and quickly, deliver timely coaching focused on improving performance. 

• Utilize Extreme Customer Service behaviors in all interactions with internal and external customers. 

Other Job Duties: Other duties and special projects as needed to meet overall company objectives. This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate. It is also understood that the company reserves the right to change work schedules as required, including requiring overtime. 

Required Competencies: Extreme Customer Service focus, ability to utilize coaching techniques to drive exceptional performance and quality results, learning orientation, communication proficiency, teamwork orientation, technical capacity. 

Qualifications: 

Education: Minimum of a bachelor's degree in human services, Business, Education or Human Resource field or equivalent experience. 

Experience: Progressive responsibilities in management and workforce development program operations. Strong business knowledge of fiscal operations and performance measurement. Must have prior experience as a senior staff member in Workforce Development. Experience in training/coaching and mentoring required. 

Skills/Abilities: Requires top level project management, organizational, personnel, problem solving and data analysis skills, along with an ability to meet deadlines as required by our employees and customers. High level of communications skills and the ability to work alone. Need strong technical skills and commitment to a continually improving environment. 

Additional Requirements: Must have valid driver's license and adequate vehicle insurance coverage. 

Benefits: Insurance: Health, Life, Dental and Disability, PTO, Paid Holidays, 401K, Flexible Spending Account,  

Tuition Assistance.