Lead Case Manager - 77090

About us

Dynamic Service Solutions (DSS) is a mission-driven organization partnering with federal and local agencies to deliver high-quality human services, staffing, and program support nationwide. We are committed to excellence, innovation, and compassionate service.

We’re seeking compassionate professionals to join our Children First Residential Care Program, where you’ll provide trauma-informed, culturally responsive care in a safe and supportive environment. Your work will help children move toward stability and family reunification. If you are passionate about serving vulnerable populations and want to make a meaningful impact, we invite you to join our mission-focused team.

Many roles require fluency in English and Spanish. Explore opportunities in our Career Center and make a difference where it matters most.

Job Summary

The Lead Case Manager is responsible for the day-to-day operations of the case management department including the timely submission of reunification packets, service plans and other assessments required for the compiling of a comprehensive case file with supporting documentation maintained in a physical file. The Lead Case Manager ensures the creation of strong systems and methods of performance excellence, while supporting the teams to embrace possibilities and develop creative solutions to ensure the demands of the program are exceeded. The Lead Case manager ensures the fidelity of the program components and ensures that systems of accountability exist to sustain the care expectation. The Lead Case Manager demonstrates knowledge of and familiarity with the Office of Refugee Resettlement (ORR) policy and procedures relating to the care and supervision of unaccompanied children (UC). This includes knowledge of legal background and authority governing the practice as related to working with unaccompanied children.

Essential Functions:

1.  Responsible for general oversight and coordination of case managers and services and supervising, scheduling and monitoring case managers and file clerks while providing oversight in the development/implementation of policies, procedures, ORR guidelines, regulations and reports to assure effective department functioning and documentation of activity and performance outcomes. 
2. Address employee performance issues in a timely manner, develop corrective action plans or disciplinary memos and maintain documentation of conversations through the use of memos to the record/conference notes. 
3. Develop corrective action plans or disciplinary memos to address performance issues of case management staff in collaboration with Program Management Team.
4.  Ensure accurate and timely completion of documentation as required by state and federal regulations, to include ensuring that all services provided to UCs are documented in the child’s record and required databases in accordance with state and federal regulations, especially ORR policy section 2 and Texas Licensing requirements.
5.  Serve as the main point of contact for approving initial placements, youth being transferred and for requests for information in coordination with Program Management Team. 
6. Ensure that Case Management Significant Incident Reports (SIRs) are submitted within 24 hours upon notification of the incident and that additional reports are submitted to CPS and CFRC’s internal reporting mechanism as required. Conducts weekly audits of 10% of the program’s active case files and maintains appropriate documentation to ensure compliance with CFRC, State, and Federal guidelines. 
7. Maintain a daily updated list of the status for all cases to ensure that adequate progress is being made and maintain census detailing which children have been discharged and entered the facility as new intakes.

This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Qualification and Requirements

Preferred Education/Work Experience:

Level: Master’s Degree in Psychology, Sociology, Social Work, Clinical Counseling, Human Services or other relevant behavioral science required. 

1. Additional degree/course work in related fields is desirable.
2. 1-2 years of experience working in the youth services field
3. 2 years of proven supervisory experience. 

Equivalent Education/ Work Experience: 

1. Bachelor’s degree required with 3 years of progressive employment experience that demonstrates supervisory and case management experience working with adolescents or in the youth services field preferred (volunteer and internship experienced included). 

Working Conditions/Physical Effort

The Lead Case Manager is required to maintain a flexible, organized, and efficient work schedule and is subject to work extended hours, weekends, and be on-call. Travel as needed for trainings, conferences or to transport youth to destinations located within the U.S.

Work is performed mostly in an office setting. Some overnight travel; public speaking, evening and weekend work are requirements of the position. Regular computer work is also required. While performing the duties of this job, the employee is required to stand; walk; sit; finger, handle, or feel objects, or controls; reach; climb stairs; balance; stoop, kneel, or crouch; talk and hear. The employee must occasionally lift and/or move up to twenty-five 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

The physical demands and work environment characteristics described above are representative of the physical capabilities that must be met by an employee and the working conditions that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position.

What We Offer

• Competitive salary.
• Benefits package medical, dental, vision, HSA, DCFSA and 401 K retirement plan. Life and Disability Plans and other supplemental plans. Student Loan Assistance plan.
• Paid time off, holidays, and sick leave.
• Professional development opportunities; ongoing training in best practices, and leadership.
• Mission-driven work in a collaborative, supportive team.

Why Join DSS

Our people are our greatest strength while empowering communities through compassion, structure, and service. We are committed to supporting your professional growth through ongoing training, mentorship, and clear pathways for advancement. We actively promote and encourage team members to apply for internal opportunities, helping you build a long-term career while expanding your skills and leadership potential. When you join DSS, you become part of a supportive organization that invests in your development and values your impact.

This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position.

We participate in E-Verify.

How to Apply

Apply directly through our ADP Careers portal under Dynamic Service Solutions (DSS). Submit your resume and a brief cover letter describing your experience and interest in this position.

https://1dssi.com/careers/

https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=c5180205-b405-4708-af22-8cf6c9a33d71&ccId=273947276165_6329&type=MP&lang=en_US#

Equal Employment Opportunity:
 Dynamic Service Solutions is an equal opportunity employer. All qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, national origin, marital status, disability, age, military/veteran status, parental status, or other non-merit factors. Dynamic Service Solutions is also committed to complying with all fair employment practices regarding citizenship and immigration status.