What are the responsibilities and job description for the Assistant Program Director (Bilingual) position at Dynamic Service Solutions?
About us
Dynamic Service Solutions (DSS) is a mission-driven organization partnering with federal and local agencies to deliver high-quality human services, staffing, and program support nationwide. We are committed to excellence, innovation, and compassionate service.
We’re seeking compassionate professionals to join our Children First Residential Care Program, where you’ll provide trauma-informed, culturally responsive care in a safe and supportive environment. Your work will help children move toward stability and family reunification. If you are passionate about serving vulnerable populations and want to make a meaningful impact, we invite you to join our mission-focused team.
Many roles require fluency in English and Spanish. Explore opportunities in our Career Center and make a difference where it matters most.
Job Summary
Responsible for supporting the Program Director and serves as secondary liaison with ORR and serves as the lead administrator during shifts. Responsible for residential care services which includes coordination of client referrals and intakes; scheduling of staffing and daily activities; ensuring that all UC residential services required by ORR are in compliance; and participating in the recruitment and evaluation of staff. Secondary Liaison with Office of Refugee and Resettlement (ORR).
Essential Functions:
- Serve as secondary liaison with ORR and ensure compliance with ORR, licensing, funding source, and internal policies.
- Oversee daily residential program operations and administrative functions in the absence of the Program Director.
- Provide focused supervision and coordination of assigned departments to ensure effective staffing, service delivery, and youth care.
- Support program planning, reporting, and performance monitoring aligned with organizational goals and regulatory requirements.
- Ensure a safe, clean, and compliant facility environment, including emergency preparedness and evacuation response.
- Address youth grievances, behavioral escalations, and critical incidents while supporting appropriate resolutions.
This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
Qualifications and Requirements:
Education/Work Experience:
Level: Master’s Degree in Psychology, Sociology, Social Work, Clinical Counseling or other relevant behavioral science required.
- Additional degree/course work in related fields desirable.
- 3-5 years of proven Management experience.
- Licensed Child Care Administrator is required (if not currently held, applicant must be eligible for license and obtain within 6 months of hire).
Equivalent Education/ Work Experience:
Bachelor’s degree in one of the aforementioned sciences, plus 4 years of experience as the director of a residential childcare program, residential youth program, or similar program for children and adolescents; or 4 years of progressive project management experience on projects demonstrating advanced levels of financial and managerial responsibilities.
Work Location:
Houston, TX 77033
Foreign Language Requirement:
Bilingual (English and Spanish)
Working Conditions/Physical Effort
Work is performed mostly in an office setting. Some overnight travel; public speaking, evening and weekend work are requirements of the position. Regular computer work is also required. While performing the duties of this job, the employee is required to stand; walk; sit; finger, handle, or feel objects, or control; reach; climb stairs; balance; stoop, kneel, or crouch; talk and hear. The employee must occasionally lift and/or move up to twenty-five (25) pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
This position may require on-call duties.
The physical demands and work environment characteristics described above are representative of the physical capabilities that must be met by an employee and the working conditions that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position.
What We Offer
- Competitive salary.
- Benefits package medical, dental, vision, HSA, DCFSA and 401 K retirement plan. Life and Disability Plans and other supplemental plans. Student Loan Assistance plan.
- Paid time off, holidays, and sick leave.
- Professional development opportunities; ongoing training in best practices, and leadership.
- Mission-driven work in a collaborative, supportive team.
Why Join DSS
Our people are our greatest strength while empowering communities through compassion, structure, and service. We are committed to supporting your professional growth through ongoing training, mentorship, and clear pathways for advancement. We actively promote and encourage team members to apply for internal opportunities, helping you build a long-term career while expanding your skills and leadership potential. When you join DSS, you become part of a supportive organization that invests in your development and values your impact.
This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position.
We participate in E-Verify.
Equal Employment Opportunity:
Dynamic Service Solutions is an equal opportunity employer. All qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, national origin, marital status, disability, age, military/veteran status, parental status, or other non-merit factors. Dynamic Service Solutions is also committed to complying with all fair employment practices regarding citizenship and immigration status.