What are the responsibilities and job description for the Service Desk - T2 position at Dynamic Quest Inc?
Dynamic Quest is a leading Managed Service Provider (MSP) delivering secure, scalable, and innovative IT solutions to clients across the U.S. Our team is built on collaboration, service excellence, and a dedication to helping businesses thrive through technology.
We are seeking a highly skilled Service Desk Technician – T2 to join our U.S.-based remote team. This position is responsible for resolving more complex issues, providing advanced technical support, and contributing to continuous improvement efforts within the Service Desk.
This role requires extensive background screening and the ability to obtain CJIS Certification.
The Service Desk Technician – T2 serves as an advanced technical resource for Dynamic Quest clients, providing higher-tier support for complex issues related to hardware, software, operating systems, networks, and cloud-based technologies. This role involves escalated troubleshooting, advanced diagnostics, mentoring Level I team members, and contributing to improved service delivery and client satisfaction.