Field Support Engineer

About Dynamic Quest

Dynamic Quest is a leading Managed Services Provider (MSP) specializing in cybersecurity, cloud solutions, AI, IT consulting, and managed IT services. We partner with organizations across multiple industries to deliver secure, reliable, and innovative technology solutions that help our clients achieve their business goals.

We're looking for a customer-focused Field Support Engineer who enjoys solving technical challenges while providing exceptional onsite and remote support to our clients.

Position Summary

The Field Support Engineer is responsible for delivering a combination of onsite and remote technical support for client environments. This role installs, maintains, troubleshoots, and supports desktops, laptops, networking equipment, peripherals, and basic server infrastructure while ensuring an outstanding customer experience.

This position requires regular travel to client locations, along with remote support when onsite assistance is not required.

Requirements

• Provide onsite technical support for client environments, including installations, upgrades, maintenance, and troubleshooting.
• Diagnose and resolve hardware, software, networking, wireless, printer, and connectivity issues.
• Install, configure, and support desktops, laptops, workstations, network devices, and peripherals.
• Execute approved project work following documented implementation plans and change management procedures.
• Collaborate with the Service Desk, Project Teams, Security Team, vendors, and client contacts to resolve technical issues.
• Document all work performed, troubleshooting steps, time entries, and customer communications within the PSA system.
• Provide remote support for assigned tickets when onsite visits are not required.
• Maintain company equipment, tools, inventory, and testing equipment.
• Deliver professional customer service while representing Dynamic Quest at client locations.
• Participate in after-hours or on-call support as assigned.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field, or an equivalent combination of education, certifications, and experience.
• Minimum 3 years of hands-on IT support experience.
• Experience supporting Windows desktops, laptops, Microsoft 365, Active Directory/Entra ID, networking, and common business applications.
• Experience installing and troubleshooting workstations, printers, network-connected devices, and related hardware.
• Strong customer service and communication skills.
• Ability to work independently while managing multiple priorities.
• Experience in a Managed Service Provider (MSP) environment is strongly preferred.

Preferred Technical Skills

• Windows 10/11
• Microsoft 365 Administration
• Microsoft Entra ID / Active Directory
• TCP/IP, DNS, DHCP
• Wireless Networking
• VPN Connectivity
• Network Switching & Firewalls
• Remote Monitoring & Management (RMM) Tools
• Basic Server Administration
• Virtualization Technologies
• Backup & Disaster Recovery Solutions

Preferred Certifications

• CompTIA A
• Network
• Security
• Microsoft Certifications
• Cisco Certifications

Equivalent experience will also be considered.

What We're Looking For

• Strong troubleshooting and analytical skills.
• Excellent communication and customer service abilities.
• Self-motivated and highly organized.
• Ability to adapt to changing priorities in a fast-paced MSP environment.
• Professional demeanor with clients and team members.
• Commitment to delivering exceptional service.

Why Join Dynamic Quest?

• Competitive compensation
• Comprehensive benefits package
• 401(k) with Company Match
• Paid Time Off & Paid Holidays
• Professional development and certification opportunities
• Collaborative and team-oriented culture
• Opportunity to work with leading-edge cybersecurity, cloud, and AI technologies

Dynamic Quest is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees.