Customer Experience Partner

At Dynamic Lifecycle Innovations, we give electronics their next best life while protecting our planet and our customers' interests. As a Certified Great Place to Work® since 2017, we've built a team culture that's rewarding, engaging, and FUN! But don't just take our word for it—see what our Team Members have to say.

🧭 How We Hire: The Head, Heart, and Briefcase

At Dynamic Lifecycle Innovations, we believe great performance comes from alignment across three areas:

• 🧠Head – your natural behavioral drives and cognitive agility (measured by our Predictive Index assessment)
• ❤️Heart – your values, passions, and what drives you to make a meaningful impact
• 💼Briefcase – your experiences, skills, and results from past roles

Every step of our process is designed to understand you in all three areas. It's how we ensure the best mutual fit, not just for what you can do, but for how you'll thrive here long-term.

You'll start with the Predictive Index (PI) assessment (takes <20 minutes total), then move through structured interviews, work samples, and culture-focused interviews. We respect your time and promise clear, timely communication throughout.

📍 Work Location: Onalaska, WI

💰 Compensation & Benefits

Total Compensation: $63,000 - $80,000 annually

Benefits Include:

• Comprehensive health benefits starting the first of the month following hire
• 401(k) with company match
• Profit sharing
• Generous paid time off and paid holidays

🌍 Your Purpose

As the Customer Experience Partner, you'll serve as a trusted relationship owner for some of Dynamic's largest and most influential customer accounts. You'll deliver world-class service by understanding each customer's needs, anticipating what's next, and ensuring their experience with Dynamic is responsive, seamless, and value-driven.

You'll act as a key connection point between customers and Dynamic's internal teams, balancing customer needs with business goals while driving smart, service-focused decisions. Your work will help customers expand their partnership with Dynamic while ensuring we continue to deliver compliant, profitable, and globally connected ITAD solutions.

💪 What You'll Do

• Deliver exceptional customer service by managing customer communication, scheduling updates, billing questions, settlement data, service issues, and reporting needs.
• Build, maintain, and expand customer relationships by supporting account transitions, monitoring service expectations, and identifying opportunities for additional service solutions.
• Partner closely with logistics, accounting, operations, compliance, sales, and account management to resolve issues and create a smooth customer experience.
• Track customer SLAs, satisfaction indicators, shipment activity, profitability, contract details, and service concerns to keep internal stakeholders informed and aligned.
• Develop and present customer business reviews, including reporting on profitability, shipment status, service utilization, and contract renewal opportunities.
• Support Dynamic's customer experience strategy by identifying process improvements and helping internal teams maintain high service standards.
• Establish, evaluate, and manage domestic and international ITAD service partners to support customer needs, compliance expectations, efficiency, and profitability.

🎓 What You Bring (Briefcase)

• Associate degree in Business, Business Management, Marketing, Sales, or a related field. Additional relevant experience will be considered in lieu of formal education.
• 3–5 years of experience in a business-to-business service role.
• Experience balancing the needs of logistics, compliance, operations, account management, and customers.
• Experience with profitability reporting and professional customer presentations.
• Preferred: Bachelor's degree in Business or a related field.
• Preferred: Industry-related experience in account management, customer experience, or sales.

🧠 Skills & Abilities (Head)

• Strong understanding of customer service best practices, ERP systems, customer reporting, environmental compliance, data security compliance, and basic accounting or financial concepts.
• Intermediate to advanced computer skills, including Microsoft Office Suite, with an emphasis on Excel and PowerPoint.
• Strong verbal, written, and presentation skills with the ability to communicate clearly and professionally with both internal and external customers.
• Analytical and detail-oriented, with the ability to review data, identify trends, and support sound business decisions.
• Highly organized, able to manage multiple priorities, timelines, reports, and customer needs with urgency and accuracy.
• Skilled at building rapport, resolving conflict, and balancing customer expectations with business needs.
• Preferred: Experience with Salesforce or another CRM, QuickBooks, ISO certifications, compliance standards, IT/electronics industry knowledge, B2B sales, project management, or process writing.

❤️ Who You Are (Heart)

You're a relationship builder who takes pride in delivering an exceptional customer experience. You're proactive, organized, and energized by solving problems before they become bigger issues. You can zoom in on the details, zoom out to see the bigger business picture, and keep customers and internal teams moving in the same direction.

You thrive in a fast-paced environment, communicate with professionalism and care, and bring a high level of emotional intelligence to every interaction. You're motivated by trust, follow-through, service excellence, and helping customers see Dynamic as more than a vendor, as a strategic partner.

💚 Why You'll Love Working Here

🌱 Purpose with Impact: Help give electronics their "next best life" while protecting the planet
🏆 Award-Winning Culture: Certified Great Place to Work® since 2017
💡 Innovation Encouraged: Your ideas are welcomed and valued
📈 Growth Opportunities: Learn, grow, and lead at an enterprise level
💚 Values-Driven Organization: We live our values—not just talk about them

⚖️ Equal Employment Opportunity

Dynamic Lifecycle Innovations is an equal opportunity employer and is committed to providing fair employment opportunities for all based on merit. For positions subject to state contract requirements, we adhere to state affirmative action obligations and take proactive steps to ensure equal opportunity in our hiring practices. We do not discriminate or make any employment decisions on the basis of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other characteristic protected by law.