What are the responsibilities and job description for the Infrastructure Administrator position at Dynamic Campus Solutions Inc.?
Infrastructure Administrator | Marywood University | Scranton, PA
At our partner institution at Marywood University
At our partner institution at Marywood University
The Infrastructure Administrator supports, maintains, and optimizes Marywood University’s network and systems infrastructure to ensure secure, reliable, and high‑performing IT services. This role collaborates daily with on‑site technical resources, centralized network and systems administrators, and the user services team to deliver excellent service across campus. Responsibilities span wired and wireless networking, systems monitoring and security, disaster recovery testing and planning, and end‑user computing support. The position is on‑site and reports to the Technical Director.
Hours of operation are Monday – Friday, 8:30 am – 4:30 pm. Hours may vary.
Responsibilities:
- Network & Systems Infrastructure
- Maintain and support network hardware and services including HPE Aruba switches, Palo Alto firewalls, routers, and wireless access points.
- Perform switch configuration management and lifecycle tasks with HPE Aruba switches and Wi‑Fi configuration with Aruba access points.
- Administer core network services (DNS, DHCP), VLANs, and IP address management.
- Oversee/coordinate structured cabling (standards, certification, labeling) and IDF/MDF health checks.
- Maintain campus internet connections and coordinate with service providers and local vendors.
- Maintain up‑to‑date network diagrams, configuration records, inventory, and documentation.
- Monitoring, Security & Compliance
- Operate internal and external monitoring systems to ensure alerts are generated and acted upon for service outages and performance issues.
- Monitor alerts from security software and service providers; participate in vulnerability scanning and remediation.
- Review external cybersecurity reports and contribute to quarterly security reviews and audit documentation.
- Participate in change control/CAB processes; follow detailed ticket workflows and maintain thorough documentation.
- Example tools and platforms may include HPE IMC, Cylance/Aurora, etc..
- Ensure adherence to university IT policies, cybersecurity best practices, and relevant regulations (e.g., FERPA).
- Backups, DR, Telephony & Physical Security
- Participate in disaster recovery planning and tests.
- Support the Cisco Webex phone system and coordinate with vendors as needed.
- Service Delivery & Projects
- Provide end‑user printing and scanning support; assist with onboarding new users and re‑imaged PCs.
- Serve as a point of contact for departments initiating projects requiring network/server support; provide scope input and task execution.
- Assist with planning and implementing network changes, upgrades, and technology refresh projects.
- Provide Tier‑2 escalation for complex networking and infrastructure incidents; collaborate closely with Systems Administration and the Help Desk during unplanned outages.
- Support cloud networking and remote access solutions.
- Provide budgeting input for equipment, software, and services.
- Perform other duties as assigned to meet the needs of the institution.
Minimum Qualifications:
- Associate’s degree in Information Technology or a related field or an equivalent combination of education, experience, and training.
- 2 years of hands‑on experience in systems/network administration and PC maintenance.
- Strong understanding of networking principles (TCP/IP, DNS, DHCP, VLANs, VPN) and troubleshooting methodology.
- Demonstrated excellence in teamwork, customer service, and oral/written communication; orientation to detail and disciplined documentation.
- Ability to work a flexible schedule as operational needs require.
- Physical requirements: ability to lift up to 50 lbs., sit/stand for extended periods, and access work areas under desks/tables for cabling and equipment.
Preferred Qualifications:
- Bachelor’s degree in IT/CS or related field.
- Experience working in a Higher Education environment.
- Experience with enterprise technologies such as Palo Alto firewalls; HPE Aruba switching and Aruba wireless; VMware virtualization; Windows Server, Active Directory, DNS, and DHCP.
- Experience with cloud networking, remote access/VPN, and VoIP.
- Professional certifications (e.g., CompTIA Network , Cisco CCNA) or equivalent experience.
- Proven ability to design, implement, and maintain secure, scalable network architectures.
- Key Competencies
- Exceptional customer service orientation and interpersonal skills.
- Clear, concise written and verbal communication.
- Team‑oriented, collaborative mindset and accountability.
- High attention to detail with strong documentation discipline.
- Self‑directed, with the ability to manage multiple priorities in a dynamic environment.
Dynamic Campus Core Values
- Be a Servant Leader
- Be a Team Player
- Be Accountable
- Act with the highest integrity
- Provide excellent customer service
- Find solutions, not problems