Interface Support Analyst

Position Title: Interface Support Analyst

Reports Directly To: Director of IT Operations

Location: Columbia, MD

Hours Per Week: 40

Risk Designation: High

Job Summary

CRISP Shared Services (CSS) serves as the technology partner for health information exchange (HIE) partners in Maryland, DC, West Virginia, Connecticut, Alaska, Virginia, Kentucky, Florida, and other jurisdictions. CSS facilitates the electronic transfer of clinical information between disparate information systems in order to positively impact the healthcare system through improved patient care and outcomes, reduced costs, and data-driven understanding of regional public health concerns.

The Interface Support Analyst will provide support to internal and external customers, functioning as the first level of support for interface requests. At a high level, the role will be responsible for data feed alert management, facilitating communication with clients and vendors, and troubleshooting issues. The Interface Support Analyst will assist on ad-hoc requests from customers and work to provide resolution in an efficient, timely manner.

Essential Duties And Responsibilities

Include the following. Other duties may be assigned.

• Maintain operational status of production data feeds and systems
• Manage incoming inquires on existing data feeds by answering questions, troubleshooting, and resolving open issues.
• Formulate well documented descriptions of issues requiring code modifications and help to coordinate resolution of issues
• Improve resolution times and technical understanding by proactively researching and contributing to knowledge base.
• Actively identify areas of improvement and follow through to completion of enhancement.
• Manage data feed alerting, automate process, and continually build customer technical contact list.
• Assist QA with reviewing test interfaces and ensuring appropriate quality of downstream systems.
• Daily and weekly on-call responsibilities.
  
  

Qualifications

To perform this job successfully, the incumbent must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Outstanding communication, organizational and interpersonal skills with both a technical and non-technical audience. Customer Service focused.
• Strong understanding and knowledge of Healthcare standards such as HL7 V2 messages, HL7 CCDA, HL7 FHIR, and IHE ITI transactions.
• Ability to evaluate and solve complex problems and issues.
• Ability to work with many different stakeholders and subject matter experts from different backgrounds (clinical, business, technical)
• Take pride in delivering quality data that meets the client and end-user’s needs
• Demonstrated ability to work well on a diverse team
• Knowledge of network connectivity and security principles (VPN, whitelisting, certificates, etc.) preferred
  
  

Education And/or Experience

• Bachelors or Master’s degree required in computer science or information systems
• Understanding of Healthcare Integrations via experience or education, required
• Healthcare IT experience required
• Quality assurance experience with public health feeds preferred
• Experience with JavaScript, XML, Mirth Connect, FHIR, HL7 V2 feeds specific to public health standards and messages preferred
• Experience with Microsoft Office, especially Excel
  
  

CRISP Shared Services, Inc. and Dynamed Solutions, LLC are an equal opportunity employers. This means that CRISP Shared Services Inc. and Dynamed Solutions, LLC are dedicated to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, marital status, genetic information, disability, military or veteran status, or any other status protected by federal, state, or local law. We celebrate diversity and are committed to creating an inclusive environment for all team members.