What are the responsibilities and job description for the Senior Frontline Technician position at Dymin Systems?
About Dymin Systems
Dymin Systems is a managed service provider based in Urbandale, Iowa, delivering IT support, infrastructure, and security services to businesses across Central Iowa since 2001.
The Role
Join our Frontline team as a senior technician who independently investigates unfamiliar user and endpoint problems within existing client environments, identifies likely causes, and resolves issues within approved operational boundaries.
What You Will Do
- Own complex frontline tickets involving Windows profiles, persistent Microsoft 365 issues, SharePoint and OneDrive, permissions, and endpoint remediation.
- Perform basic server and network administration when authorized and escalate higher-risk changes and infrastructure issues.
- Coach frontline colleagues, improve knowledge articles, and coordinate with clients and other teams through resolution.
What You Will Bring
- Strong troubleshooting and root-cause analysis across Windows endpoints and Microsoft 365.
- Confident client communication, clear ticket documentation, and sound judgment about business impact and risk.
- A demonstrated ability to work tickets independently from intake through resolution.
How We Hire
We evaluate candidates on demonstrated ability and judgment. Time in role, a degree, and certifications are not fixed requirements. If you can show us the work, we want to talk.
Every Dymin Technical Role
- Works directly with clients and records all work in our service-management system.
- May participate in paid on-call coverage, based on business needs and readiness.
- Involves extended computer use, sitting, client calls, and written and verbal communication.
Our Core Values
- Think creatively, don’t accept workarounds, offer solutions, identify inefficiencies, be proactive, and focus on what you CAN do.
- Love figuring out how things work, research, experiment, and continually improve.
- Question tradition, try new things, embrace mistakes as learning opportunities, and make decisions.
- Drive growth for yourself and others, adapt to change, and inspire and support your team.
- Do what makes you proud, strive for justice, and always act in our clients’ best interests.
- Be accountable, take ownership, see tasks through to the end, and take initiative.