Helpdesk Technician

Please note: This is an on‑site role at our corporate office. For this reason, we are only reviewing applications from Iowa residents who are authorized to work in the U.S. without visa sponsorship.

Job Summary

We are seeking a motivated and experienced Service Engineer to join our team. This role is responsible for supporting hardware and software deployments, coordinating device replacements, and assisting with large‑scale technology migrations. The Service Engineer installs workstations, networking equipment and other IT related devices while providing high‑quality on‑site support to clients.

Duties and Responsibilities

• Participate in large‑scale technology migration projects in collaboration with Projects Engineers. Example: Supporting a company‑wide operating system upgrade or office technology rollout.
• Install, configure, and upgrade workstations and peripherals for clients, ensuring proper setup and readiness Example: Imaging devices, installing required software, and validating network connectivity.
• Provide on‑site user education on basic device usage, security best practices, and self‑service troubleshooting Example: Assisting clients with MFA setup, VPN access, or ticket submission procedures.
• Perform basic on‑site troubleshooting, including network connectivity checks, Ethernet port locates, and peripheral diagnostics Example: Using a toner to trace a cable run or identifying a faulty switch port.
• Contribute to process improvements by partnering with team members to refine deployment workflows and documentation Example: Updating workstation setup SOPs or improving imaging procedures.
• Communicate with vendors and remote support teams to coordinate repairs, escalate issues, or manage equipment orders.
• Use basic hand tools and deployment equipment such as ladders, drills, crimpers, and cable toners safely and effectively.
• Participate in a rotating on‑call schedule, typically once every six weeks, to provide after‑hours support for escalations.

Requirements and Qualifications

• Associate’s degree in Computer Science, Information Technology, or a related technical field (or equivalent experience)
• Minimum 2 years of experience in an IT support, deployment, or field technician role
• Strong problem‑solving and analytical abilities
• Excellent communication, organization, and customer service skills
• Ability to lift and move equipment (generally 25–50 lbs) as needed for deployments
• Valid driver’s license and reliable transportation

About Us

Dymin Systems is proud to celebrate 25 years of delivering exceptional IT services and support to businesses and individuals throughout our community. Since our founding, we’ve remained committed to providing reliable, customer‑focused technology solutions while building strong, long‑lasting relationships with the people we serve.

We believe that great service starts with a great team. That’s why we prioritize a positive, collaborative workplace where employees feel supported, valued, and empowered to grow. We operate on the Entrepreneurial Operating System (EOS), which helps us stay aligned, accountable, and focused on continuous improvement.

Our core values shape how we work, how we treat each other, and how we show up for our clients every day:

• Solve It – We approach challenges with creativity, resourcefulness, and determination.
• Own It – We take responsibility, follow through, and deliver on our commitments.
• We Know Our Stuff – We bring expertise, curiosity, and a commitment to ongoing learning.
• Enter the Danger – We lean into tough conversations and address issues directly.
• Evolve or Die – We embrace change, adapt quickly, and continuously improve.
• Do the Right Thing – We act with integrity, honesty, and respect in every situation.

Whether you’re an experienced technician or someone eager to begin a career in technology, Dymin Systems offers a supportive, fun, and tech‑savvy environment where you can grow your skills and make an impact. After 25 years, we’re still evolving and we’d love to have you be part of what comes next.