What are the responsibilities and job description for the Guest Service Representative position at Dyer Management, LLC.?
Company Description
Dyer Management, LLC is a specialty brokerage and property management company committed to delivering exceptional services tailored to the unique needs of our clients. We focus on integration, investment, and full-scale management to help clients achieve their real estate goals. With a comprehensive approach, Dyer Management offers innovative solutions that enhance the value of property investments and maximize asset performance.
Role Description
This is a full-time hybrid role located in Nashville, TN, with opportunities to work remotely part-time. As a Guest Service Representative, you will provide exceptional customer service by addressing clients’ needs, coordinating communications, and assisting with property-related inquiries. Daily responsibilities include responding to customer questions, scheduling services, managing bookings, and supporting operational processes to ensure a seamless guest experience. You will play a key role in maintaining strong relationships with both clients and service providers.
Qualifications
- Customer service skills, including strong communication, active listening, and problem-solving abilities.
- Proficiency in administrative tasks such as scheduling, record-keeping, and maintaining detailed documentation.
- Organizational and multitasking skills to handle multiple client requests and operational responsibilities effectively.
- Technology proficiency, including familiarity with Microsoft Office Suite and other relevant software tools.
- Ability to work independently and collaboratively in a hybrid work environment.
- Professional demeanor with a focus on providing excellent service and maintaining confidentiality.
- Experience in hospitality, property management, or customer relations is a plus.
What do we offer to Employees?
- Competitive Salary
- Health
- Dental
- Vision
- Life
- Disability
- Employee assistance
- Community involvement
Dyer Management is an Equal Opportunity Employer where everyone belongs and all backgrounds are encouraged to apply. We are committed to maintaining a work environment that does not tolerate discrimination or harassment. Dyer Management will not discriminate against any protected status under federal, state, or local law. Please, no 3rd party solicitors.