What are the responsibilities and job description for the Service Manager position at DXP Enterprises, Inc.?
Do you want to grow with us? At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise of the products we distribute and the technical services we perform with a sense of individual pride and company spirit. Throughout your career with DXP, we will encourage and empower you to take an active role in identifying and driving your development, so you feel total confidence in your ability to achieve ongoing success. We aspire to be the best solution for the Industrial customers' needs for MROP products and services through our Innovative Pumping Solutions, Metal Working, Supply Chain Services and Service Centers.
Check out our many videos to learn more! http://www.dxpe.com/about-us/careers/
Summary
Under the direction of the VP. , the US Service Manager plans and directs the work of the Service Coordinators and Service Technicians, placing particular emphasis on the successful completion service jobs, continually improves and develops standards for the Service Department, works closely with the Customer Service Manager to develop and accomplish long-range operating and service sales growth goals.
Responsibilities of the Service Manager include but are not limited to:
Location: USA:MI:Pontiac
DXP offers a comprehensive benefits package for full-time regular employees, normally working a minimum of 30 hours per week, including: medical, dental, vision, flexible spending account, paid holidays, life and disability insurance, and additional supplemental benefits. All employees are eligible to participate in the 401(k) plan.
Salary is commensurate with experience. Except where prohibited by state law, all offers of employment are contingent upon successfully passing a drug test. DXP is an equal opportunity employer and participates in E-Verify. EOE/M/F/D/V.
Check out our many videos to learn more! http://www.dxpe.com/about-us/careers/
Summary
Under the direction of the VP. , the US Service Manager plans and directs the work of the Service Coordinators and Service Technicians, placing particular emphasis on the successful completion service jobs, continually improves and develops standards for the Service Department, works closely with the Customer Service Manager to develop and accomplish long-range operating and service sales growth goals.
Responsibilities of the Service Manager include but are not limited to:
- Performance Manage your direct report(s) and provide guidance on performance managing their direct reports
- Follows, improves, and trains to all Pro-Seal and DXP policies and procedures
- Administers safety, technical, and process training as required for department
- Organizes shop to accomplish operational goals and advises VP Operations on staff requirements
- Monitors Service Department to ensure efficient use of manpower and compliance with customers' requirements
- Works with Sales Professionals to prepare technical proposals and support customer needs
- Works with the Safety Coordinator to ensure that the service department operates according to Company Safety policies, both in the shop and in the field
- Works closely with the Customer Service Manager to develop and accomplish long-range operating and service sales growth goals
- Extensive (7-10 years minimum) experience in pump and/or other rotating equipment
- Employee management experience
- Ability to motivate team and accomplish goals
- Must have an acceptable driving record, according to company guidelines
- Physical Demand: Must be able to lift up to 50lbs unassisted
- Working Conditions: Shop Environment
- Training/Certifications: N/A
- Shift Time/Overtime: Must be able to work overtime as necessary
- Travel: Travel to client sites
- Education: High School Diploma required
Location: USA:MI:Pontiac
DXP offers a comprehensive benefits package for full-time regular employees, normally working a minimum of 30 hours per week, including: medical, dental, vision, flexible spending account, paid holidays, life and disability insurance, and additional supplemental benefits. All employees are eligible to participate in the 401(k) plan.
Salary is commensurate with experience. Except where prohibited by state law, all offers of employment are contingent upon successfully passing a drug test. DXP is an equal opportunity employer and participates in E-Verify. EOE/M/F/D/V.