What are the responsibilities and job description for the ITOM Technical Consultant position at dxctechnology3?
Job Description: As a ServiceNow Technical Consultant specializing in IT Operations Management (ITOM), you will design, develop, and implement ITOM solutions to optimize IT infrastructure and operations for our organization. You will leverage your expertise in ServiceNow to drive digital transformation initiatives, ensure alignment with business objectives, and enhance operational efficiency. Key Responsibilities: Solution Design & Architecture: Develop and design ServiceNow ITOM solutions, including Discovery, Service Mapping, Event Management, Cloud Management, and Orchestration. Translate business requirements into scalable and efficient ServiceNow solutions. Define integration strategies between ServiceNow ITOM and other ITSM/ITOM tools. Implementation & Customization: Lead the implementation and configuration of ITOM modules, ensuring best practices are followed. Customize workflows, scripts, and other components to meet client-specific needs. Stakeholder Collaboration: Work closely with business stakeholders, IT teams, and third-party vendors to gather requirements and align solutions with business goals. Provide technical leadership and guidance during project planning and execution phases. Governance and Best Practices: Ensure compliance with industry standards and organizational policies for ServiceNow implementations. Establish governance frameworks for ongoing management and maintenance of ITOM modules. Troubleshooting & Optimization: Identify and resolve issues related to ServiceNow ITOM performance and functionality. Continuously optimize configurations for improved efficiency and performance. Training & Documentation: Create comprehensive documentation, including design specifications, implementation plans, and user guides. Provide training and knowledge transfer to internal teams and end-users. Qualifications: Education: Bachelor’s degree in Computer Science, Information Technology, or a related field. Experience: 5–7 years of experience with ServiceNow, with at least 3 years specializing in ITOM. Proven experience designing and implementing ServiceNow ITOM modules like Discovery, Event Management, and Service Mapping. Certifications: ITIL Foundation or higher is a plus. Technical Skills: Strong expertise in ServiceNow platform architecture, including MID servers and integrations. Proficiency in scripting languages (e.g., JavaScript, PowerShell). Knowledge of network infrastructure, cloud technologies, and monitoring tools. Familiarity with CMDB, AIOps, and automation solutions. Key Competencies: Excellent problem-solving and analytical skills. Strong communication and interpersonal skills to interact with technical and non-technical stakeholders. Ability to work independently and lead cross-functional teams in a fast-paced environment. Preferred Experience: Experience with multi-cloud management and orchestration. Knowledge of integrating ServiceNow with tools like Splunk, SolarWinds, or Dynatrace. Familiarity with DevOps practices and Agile methodologies. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here. DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Learn more on dxc.com.