What are the responsibilities and job description for the Supplier Performance Management Lead position at DXC Technology?
Job Description
Location: Anywhere in USA.
Role Summary
As the leader of our Supplier Performance Management function, you will design and lead a global framework to measure, improve, and optimize performance across our IT services operations. This high-impact role will collaborate with internal stakeholders (Strategic Partners and Alliance, Legal, Operations, Delivery, Sales, Finance) and external suppliers to drive accountability, manage risk, and foster continuous improvement. You will bring strategic direction, operational rigor, and cross-functional alignment to ensure suppliers meet the evolving needs of our technology-driven business.
Key Responsabilities
Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.
If you are an applicant from the United States, Guam, or Puerto Rico
DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. View postings below.
We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.
Postings link
Disability Accommodations
If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.
Please note: DXC will respond only to requests for accommodations due to a disability.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
Location: Anywhere in USA.
Role Summary
As the leader of our Supplier Performance Management function, you will design and lead a global framework to measure, improve, and optimize performance across our IT services operations. This high-impact role will collaborate with internal stakeholders (Strategic Partners and Alliance, Legal, Operations, Delivery, Sales, Finance) and external suppliers to drive accountability, manage risk, and foster continuous improvement. You will bring strategic direction, operational rigor, and cross-functional alignment to ensure suppliers meet the evolving needs of our technology-driven business.
Key Responsabilities
- Strategy & Framework Development
- Develop and implement a global supplier performance management strategy aligned with business and procurement goals
- Design and maintain a robust supplier performance management and governance framework
- Establish policies, tools, KPIs, and SLAs to govern performance management across the supplier base
- Optimize supplier segmentation strategies to differentiate engagement by criticality and value
- Performance Monitoring & Analysis
- Build and manage systems to capture, analyze, and report performance data across delivery, quality, cost, compliance, and innovation
- Develop dashboards and reporting tools to enable actionable insights and early identification of performance issues
- Partner with stakeholders to lead regular business reviews and ensure alignment between performance data and improvement initiatives
- Stakeholder Management
- Cultivate senior-level relationships with strategic suppliers to foster transparency, collaboration, and innovation
- Lead governance processes, facilitate issue resolution, and serve as the point of escalation for performance concerns
- Coordinate cross-functional engagement (Strategic Partners and Alliance, Legal, Operations, Delivery, Sales, Finance) to ensure end-to-end accountability
- Risk Management & Compliance Oversight
- Implement process to proactively identify and assess supplier performance risks and implement mitigation plans
- Monitor compliance with contracts, SLAs, and regulatory requirements, ensuring audit readiness
- Drive supplier improvement plans and corrective actions in response to identified gaps
- Continuous Improvement & Innovation
- Benchmark against industry standards and incorporate best practices to strengthen supplier capabilities
- Identify and implement process automation and technology solutions to enhance efficiency
- Champion a culture of shared value, innovation, and continuous improvement across the supplier network
- Minimum Requirements
- Bachelor’s degree in Business, Supply Chain, IT, or related field; Master’s preferred
- Minimum 10–12 years of progressive experience in supplier performance or strategic sourcing, preferably in IT services
- Proven ability to design and lead global supplier performance management programs
- Deep understanding of IT service delivery models, vendor ecosystems, and SLA frameworks
- Strong analytical skills and experience with KPIs, dashboards, and performance tools
- Excellent communication, negotiation, and stakeholder management skills
- Experience using SRM tools and related technologies
- Demonstrated leadership in cross-functional or matrixed environments
- Preferred
- Certifications in supply chain, SRM, or risk management
- Familiarity with Lean, Six Sigma, or continuous improvement methodologies
- Experience working with globally distributed suppliers and culturally diverse teams
- Strategic Thinking & Results Orientation
- Cross-functional Collaboration & Influencing
- Communication & Relationship Management
- Analytical Decision-Making
- Leadership & Team Development
- Risk & Performance Governance
- Project & Change Management
Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.
If you are an applicant from the United States, Guam, or Puerto Rico
DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. View postings below.
We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.
Postings link
Disability Accommodations
If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.
Please note: DXC will respond only to requests for accommodations due to a disability.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
Salary : $119,300 - $247,800
