Quality Analyst – Insurance Operations & Financial Control

Quality Analyst – Insurance Operations & Financial Control Job ID: 51570880 Location: Plano, United States of America Category: Business Process Services & Customer Support Employment Type: Full time Job Description: DXC Technology (NYSE: DXC) helps global companies run mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. Leading companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive performance, competitiveness, and customer experience. Learn more at DXC.com . At DXC, we leverage technology to deliver mission-critical IT and business process services that help clients optimize operations, improve customer experience, and drive growth. Our Insurance Services support middle- and back-office operations, financial reporting, compliance, and customer service transformation. Role Overview The Analyst, Insurance Operations – Quality & Financial Control plays a key role in supporting operational excellence through transactional oversight, financial control, process quality, and customer complaint resolution. This role requires experience with life and annuities, financial control, reporting, governance, and operational management. Exposure to call center operations is a plus. Key Responsibilities Monitor and execute daily insurance transactions accurately, ensuring adherence to operational and regulatory standards. Support financial control activities including reconciliations, reporting, budgeting, and variance analysis. Track, investigate, and resolve customer complaints, identifying root causes and implementing preventive measures. Analyze operational and financial data to identify trends, inefficiencies, and improvement opportunities. Assist in developing and maintaining quality frameworks, audits, and compliance checks to ensure service excellence. Collaborate with operations, finance, and leadership teams to support risk management and process governance. Contribute to process improvement initiatives aimed at increasing efficiency, scalability, and accuracy. Support reporting of operational KPIs, SLA adherence, quality metrics, and customer satisfaction measures. Assist in workforce planning and resource allocation to meet business demands while maintaining operational quality. Provide guidance and knowledge-sharing to peers, promoting accountability, compliance, and continuous learning. Basic Qualifications Bachelor’s degree in Business, Finance, Operations, or a related field (or equivalent experience). 3-5 years of experience in insurance operations, financial control, or transaction management. Knowledge of life and annuities products, operational governance, and financial reporting. Strong analytical skills and attention to detail for reviewing operational and financial data. Understanding of quality frameworks, compliance standards, and customer complaint resolution processes. Effective communication skills and ability to collaborate across multiple teams. Preferred / Additional Qualifications Experience in call center operations or managing customer inquiries/escalations. Familiarity with regulatory and compliance standards in the insurance industry. Knowledge of reporting tools, dashboards, and operational metrics. FINRA 6 or 7 certification is desirable. Key Competencies Quality and compliance orientation Operational excellence and process improvement mindset Financial and analytical acumen Customer-focused problem-solving Effective communication and stakeholder collaboration Ability to work in a fast-paced, metrics-driven environment At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. If you are an applicant from the United States, Guam, or Puerto Rico DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below . We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.