Field Technician-Desktop Support-Onsite

Field Technician-Desktop Support-Onsite Job ID: 51575572 Location: Chicago, United States of America Category: IT Infrastructure Management & Support Employment Type: Full time Job Description: DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com. Essential Job Functions Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment. Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance. Assists in investigating and resolving complex installations and maintenance matters of significance. Instructs customers in the operation and maintenance of systems/equipment. Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting. Mobile Device Support Assist with on-boarding Office Renovation Support Logistic support Reactive Office Space Support Meeting room support AV support Printer Support Infrastructure Support Server Room support Ticket work/monitoring via SNOW Ability to walk and stand for several hours. Basic Qualifications – Associate Associates degree or High school diploma / G.E.D. or equivalent experience with service desk and field support 2-3 years of service desk or field support experience Experience working with the hardware, software, and equipment products. Hands on experience a must. Other Qualifications Good interpersonal skills to work with customers and other unit personnel Good analytical and problem-solving skills Good communication skills Good time management and organizational skills Ability to resolve hardware and equipment problems Willingness to travel to other sites within 20 miles (possible) Work Environment – Office environment – on site 3 days – Naperville, IL 2 days – Chicago, IL Ability to stand or walk for several hours May require weekend work on occasion May require shift work on occasion Work Shift – 1st shift 8:00 a.m. to 5:00 p.m. Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $43,800 – $75,100. Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. If you are an applicant from the United States, Guam, or Puerto Rico DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below. We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

Salary : $43,800 - $75,100