Customer Engagement & Community Lead - Insurance

DXC Technology is a leading global enterprise technology and innovation partner, delivering software, services, and solutions to organizations worldwide. We help businesses modernize, secure, and operate their most critical technology environments while leveraging AI and innovation to drive meaningful business outcomes.

About Insurance Software & BPS (ISB)

DXC's Insurance Software and BPS (ISB) business helps insurers around the world modernize and manage their core operations through deep industry expertise, proven software platforms, and innovative AI-driven solutions.

As a global leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement, supporting Life & Annuity, Property & Casualty, and Specialty insurance markets.

Join our team and help shape how the world's leading insurers operate by transforming the technology and experiences that millions of people rely on every day.

About the Role

We are seeking a strategic, customer-focused Customer Community & Events Program Lead to drive the development and execution of high-impact customer engagement programs across DXC's Insurance Software and BPS business.

This role goes beyond traditional event management. You will lead strategic customer engagement initiatives, executive forums, Customer Advisory Councils, customer communities, industry events, and flagship programs such as DXC Connect.

Working closely with senior leaders and cross-functional teams, you will create meaningful customer experiences that strengthen relationships, encourage advocacy, generate business opportunities, and translate customer insights into actionable business outcomes.

The ideal candidate combines strategic thinking with hands-on execution, demonstrating strong program management, executive communication, analytical, and stakeholder engagement capabilities.

What You'll Do

Customer Community & Engagement Strategy

• Develop and execute customer community strategies that strengthen relationships, increase engagement, and foster customer advocacy.
• Lead Customer Advisory Councils, executive forums, customer communities, and strategic engagement initiatives.
• Build programs that capture customer insights and translate feedback into actionable recommendations that influence product direction, go-to-market strategies, and customer experience.
• Identify opportunities to strengthen customer loyalty, retention, and long-term engagement.

Executive Engagement & Event Leadership

• Plan and deliver high-visibility customer events and executive engagement programs across multiple geographies and customer segments.
• Lead flagship initiatives, including DXC Connect, industry events, and executive customer forums.
• Build strong relationships with senior customer executives, DXC leadership, partners, sponsors, and other key stakeholders.
• Ensure exceptional customer experiences through effective planning, coordination, and execution.

Cross-Functional Program Management

• Partner with Marketing, Sales, Industry teams, Customer Success, Operations, and external vendors to deliver integrated customer engagement programs.
• Establish program timelines, governance processes, stakeholder communications, and risk management practices.
• Manage multiple complex initiatives simultaneously, ensuring alignment with business priorities and operational excellence.
• Coordinate resources, budgets, vendors, and event technologies to ensure successful program delivery.

Analytics & Business Impact

• Define and track key performance indicators to measure customer engagement, event effectiveness, and business impact.
• Develop dashboards, reports, and insights to communicate program performance and identify opportunities for improvement.
• Connect customer engagement initiatives to broader business objectives, including revenue growth, pipeline development, customer retention, and advocacy.
• Prepare executive presentations and communicate program results and strategic recommendations to senior leadership.

Who You Are

You are a proactive, highly organized professional who combines strategic vision with a hands-on approach to delivering exceptional customer experiences. You are comfortable engaging with executive stakeholders, influencing cross-functional teams, and managing complex programs in a dynamic, global business environment.

Required Qualifications & Experience

• Bachelor's degree or equivalent practical experience.
• Proven experience leading customer communities, customer engagement initiatives, executive events, Customer Advisory Councils, customer success programs, or stakeholder engagement initiatives.
• Experience developing and managing B2B customer communities and advisory programs, preferably within a SaaS or technology environment.
• Demonstrated ability to engage, influence, and communicate effectively with senior-level internal and external stakeholders.
• Experience leading small teams or coordinating cross-functional teams to deliver customer engagement programs.
• Strong strategic planning and end-to-end project management capabilities, with the ability to manage multiple initiatives simultaneously.
• Advanced proficiency in Microsoft Excel, data analysis, and performance reporting.
• Experience developing dashboards and analyzing engagement metrics using Power BI and CRM platforms; Salesforce experience is preferred.
• Strong executive presentation development skills, including advanced proficiency in PowerPoint.
• Exceptional written and verbal communication skills, with the ability to translate complex data and customer insights into clear, actionable recommendations.
• Strong attention to detail, organizational skills, and a commitment to operational excellence.
• Legally authorized to work in the United States without current or future employer sponsorship.

Work Environment & Location

• Location: Charleston, South Carolina.

Why Join DXC?

At DXC, you will have the opportunity to shape strategic customer relationships, influence business priorities, and create meaningful experiences for some of the world's leading insurance organizations.

Join a collaborative, global team where your ideas, leadership, and ability to connect customer insights with business outcomes will make a measurable difference.