What are the responsibilities and job description for the Marketing Technology Support - Temp position at dxacirca?
Support the execution and technical operations of event-based marketing technology programs, including data capture systems, mobile devices, connectivity troubleshooting, and remote support for live activations.
What you’ll do
- Support lead generation, data capture systems, and event technology for GM experiential marketing programs
- Provide on-site and remote technical support during live event activations
- Troubleshoot and resolve technical issues related to devices, connectivity, and event technology platforms
- Assist with setup and configuration of event technology equipment (tablets, scanners, RFID readers, etc.)
- Diagnose connectivity issues including WiFi and cellular networks
- Manage basic system QA, reporting, and data validation tasks
- Support event setup, execution, and post-event technical processes
- Document support issues and escalate complex problems when necessary
- Work with internal teams and external vendors to ensure smooth event execution
- Assist with basic HTML/CSS edits when required (nice to have, not required)
- Technical Support Responsibilities
- Serve as the first point of contact for technical support requests via phone, email, chat, or in person
- Troubleshoot basic technical issues and resolve or escalate when needed
- Document issues, resolutions, and escalation steps
- Follow established procedures and support workflows
Who you are!
- Detail-oriented with strong documentation habits
- Comfortable troubleshooting technology in fast-paced environments
- Calm and resourceful under pressure during live events
- Strong communicator able to explain technical issues to non-technical users
- Proactive and collaborative with internal teams and vendors
- Able to manage multiple tasks and priorities simultaneously
What you’ll bring to Jack
- 1–3 years supporting users, devices, or event technology systems
- Interest in technology and problem solving
- Strong communication and customer service skills
- Ability to manage multiple deadlines independently
- Willingness to occasionally support evenings or weekends when events require
- Basic HTML/CSS experience is a plus but not required
[This is currently a Temporary Role through mid to late July, with potential to convert to Permanent in the future]
Jack Morton and Genuine are equal opportunity employers; we strongly value diversity at our companies. We do not discriminate on race, religion, color, national origin, disability, sexual orientation, gender identity, gender expression, age, marital status, veteran status, or any other basis prohibited by law.
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