Key Account Manager

POSITION SUMMARY:

The Key Account Manager plays a key role in the DwyerOmega Sales team. The Key Account Manager engages with their team to drive sales through assigned accounts and additional opportunities. As a Key Account Manager, you will be responsible for managing and growing relationships with our most important customers. You will work closely with customers to understand their needs and provide tailored solutions that leverage our sensor and instrumentation products. Your role will involve strategic planning, sales growth, and maintaining high customer satisfaction. The position requires a focus on increasing revenue, identifying cross-sell and up-sell products and opportunity funnel conversions.

Responsibilities include the following. Other duties may be assigned.

• Proactively prospect and develop new business with new and existing customers through effective outbound outreach using a variety of channels including emails, calls, customer visits and lead marketing campaigns.
• Expand customers' product purchasing portfolio through cross-selling and up-selling opportunities.
• Use Salesforce to update accounts and opportunities. Detailing stage, current status, applications, descriptions, account plans, etc.
• Account and Opportunity knowledge of top accounts, bottom accounts, why increasing or decreasing, cross-sell and upsell opportunities
• Use Power BI to analyze the customer purchases, product lines, shipments, bookings, backlog, and historical data.
• Properly communicate customer issues with appropriate company personnel.
• Participate in all product training courses and continuously improve your knowledge of company product lines.
• Use your exceptional communication skills to work with stakeholders at all levels, from senior decision-makers to entry-level champions.
• Build effective working relationships with customers through regular communication, focusing on building a realistic mutual understanding of customer requirements.
• Demonstrate a performance-driven mindset and entrepreneurial spirit to meet or exceed annual sales targets within assigned accounts.

Qualifications and Educational Requirements:

• Bachelor's degree preferred.
• At least 5 years of experience in sales, ideally in sensors and instrumentation technical sales.
• Strong understanding of sensor and instrumentation products, applications, and market dynamics.
• Strong written and verbal communication skills.
• Ability to professionally represent the company and its products.

Essential/Preferred Skills:

• Self-driven, motivated, and results oriented.
• Proven track record of meeting or exceeding sales targets. Excellent negotiation, presentation, and closing skills.
• Able to analyze data and sales statistics and translate results into better solutions
• Salesforce, Power BI, Microsoft application experience
• Ability to multitask and manage several account
• Proven results of delivering customer solutions

Work Conditions and Physical Requirements:

• Remote working environment
• Willingness to travel as needed to meet with customers and attend industry events.