What are the responsibilities and job description for the Chevrolet Service Advisor position at Dwayne Lane's Auto Family?
Join a Legacy of Excellence at Dwayne Lane’s Auto Family!
Dwayne Lane has been a trusted name in the car industry since 1954. A company culture built around one promise “We’ll Take Care of You!”. Etched into every part of our organization from how we treat customers, how we support employees, and how we serve the community we are guided by the commitment to go above and beyond. It is reflected in a workplace where people look out for one another, deliver genuine customer service, and take pride in making sure everyone feels supported, valued, and respected.
From youth programs and local sports teams to community events and partnerships, we actively support the neighborhoods that support us. You’ve probably seen our banners at multiple arenas! With five locally owned dealerships in Everett, Arlington, and Burlington, we represent top automotive brands with integrity including Chrysler, Dodge, Jeep, Ram, Chevrolet, Subaru, Mazda, and Ford.
The Service Advisor is the primary liaison between the Service Department and its customers. They are responsible for assisting their customers with service and maintenance needs and insuring the customers’ continued satisfaction with the dealership. Are you passionate about cars and people? Do you take pride in turning a stressful repair visit into a 5-star experience
Responsibilities
Dwayne Lane has been a trusted name in the car industry since 1954. A company culture built around one promise “We’ll Take Care of You!”. Etched into every part of our organization from how we treat customers, how we support employees, and how we serve the community we are guided by the commitment to go above and beyond. It is reflected in a workplace where people look out for one another, deliver genuine customer service, and take pride in making sure everyone feels supported, valued, and respected.
From youth programs and local sports teams to community events and partnerships, we actively support the neighborhoods that support us. You’ve probably seen our banners at multiple arenas! With five locally owned dealerships in Everett, Arlington, and Burlington, we represent top automotive brands with integrity including Chrysler, Dodge, Jeep, Ram, Chevrolet, Subaru, Mazda, and Ford.
The Service Advisor is the primary liaison between the Service Department and its customers. They are responsible for assisting their customers with service and maintenance needs and insuring the customers’ continued satisfaction with the dealership. Are you passionate about cars and people? Do you take pride in turning a stressful repair visit into a 5-star experience
Responsibilities
- Greet every customer like a VIP - because they are.
- Perform vehicle walk around, gather customer information, listen and identify primary concern. Clearly report all vehicle symptoms as described by the customer.
- Reviewing vehicle repair histories and verifying the need for maintenance and/or manufacturer recalls
- Promoting the sales of labor, parts and accessories: Prepare a complete and accurate estimate of cost for parts and labor.
- Establishing and communicating an accurate promise time
- Monitoring the progress of each vehicle throughout the day and updating customers as needed
- Verifying the final invoice reconciles with the work performed on the repair order, Contacting the customer to advise of completion
- Explaining all completed work and charges to customers
- Cashier customers, taking payment via cash, check or credit card.
- Perform active delivery, walking customers to completed vehicle and ensuring satisfaction.
- Track and achieve CSI goals
- Performing other duties as assigned by the Service Manager
- 2 years of service advisor (dealership preferred)
- Strong communication and interpersonal skills - able to build rapport quickly
- Demonstrated ability to deliver exceptional customer satisfaction
- Proficiency with service management software (Dealertrack & Xtime a plus!)
- Strong organizational skills and attention to detail
- Dependable, punctual, and team-oriented mindset
- Basic business math and computer skills
- Pre-employment drug screening
- Criminal background check
- Motor vehicle record (MVR) review