Technical Services and Warranty Coordinator

Job Title: Technical Services and Warranty Coordinator

Company: DuxxBak Decking, Green Bay, WI
Position Type: Full-Time, On-Site
Schedule: Monday – Friday, First Shift

Position Overview

DuxxBak Composite Decking is seeking a Technical Services and Warranty Coordinator to help customers resolve product concerns and prepare drawings and material takeoffs for decking projects.

This position has two primary responsibilities:

• Managing product warranty claims from initial review through resolution.
• Preparing project drawings and material takeoffs.

We are looking for someone with strong technical judgment, attention to detail, and the ability to investigate issues, communicate professionally, and learn our products and processes.

What You Will Do

Warranty and Technical Service

• Manage warranty claims from submission through resolution.
• Gather and evaluate photographs, measurements, installation details, proof of purchase, and other relevant information.
• Determine whether claims should be approved, denied, or escalated within established guidelines.
• Communicate with customers, contractors, field representatives, and internal departments.
• Coordinate field inspections or additional technical review when needed.
• Document claim activity and decisions in Salesforce.
• Identify recurring product, installation, or application concerns.

Project Drawings and Material Takeoffs

• Review measurements and project information provided by customers.
• Create decking layouts and project drawings using Autodesk Inventor.
• Calculate the products and quantities required for each project.
• Prepare accurate material takeoffs for order entry.
• Identify missing or conflicting information before drawings are finalized.
• Update drawings and takeoffs when project information changes.

What We Are Looking For

The strongest candidates will have experience with warranty claims, technical customer service, construction, building materials, estimating, or another field requiring technical problem-solving.

Qualifications include:

• Strong investigative and problem-solving skills.
• Practical understanding of construction, building products, or installed products.
• Ability to read measurements, layouts, plans, or other technical information.
• Clear written and verbal communication skills.
• Good organization and attention to detail.
• Confidence handling customer concerns and making supported decisions.
• Ability and willingness to learn Autodesk Inventor, Salesforce, and DuxxBak products.
• Ability to work full-time onsite in Green Bay.

Helpful but Not Required

• Experience managing warranty claims or technical service cases.
• Decking, residential construction, remodeling, estimating, or building-material experience.
• Experience preparing drawings or material takeoffs.
• Experience with Autodesk Inventor or another CAD program.
• Experience with Salesforce or another customer-management system.

Position Details

• Full-time, onsite position.
• Monday through Friday.
• Pay range: $22.75–$28.75 per hour.
• Starting pay will be based on relevant experience and demonstrated capabilities.

This may be a strong opportunity for someone with construction or building-material experience who wants to move into a professional technical-services role.

Benefits

• 100% Healthcare Premium Coverage
• 401(k) Match
• Company Paid Life Insurance (2x Salary)
• Opportunities for Professional Growth and Advancement

Before You Apply

This role is probably a good fit for you if you enjoy being the person others rely on when important things need to get done. We're looking for someone who likes ownership, thrives on solving problems, and can confidently balance multiple priorities while moving work forward.

This is probably not the right fit if you're looking for a highly repetitive administrative or customer service position where responsibilities are narrowly defined or someone else is expected to make the difficult decisions.

DuxxBak Composite Decking is an equal opportunity employer.

Job Type: Full-time

Pay: $22.75 - $28.75 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• No nights

Application Question(s):

• Tell us about a time when you had multiple important priorities competing for your attention at work. How did you determine what needed to happen first?

(Please provide a specific example.)

• This position requires balancing multiple competing priorities throughout the day while making decisions and maintaining ownership of your work. What aspects of working in that type of environment would you enjoy most, and what aspects would you find most challenging?

Work Location: In person

Salary : $23 - $29