What are the responsibilities and job description for the Retail Sales Associate (Part-Time and Full-Time) position at Duty Free Holding?
About Us
Duty Free Holding operates retail stores across U.S. airports. As we continue to expand, we invite you to grow your career with us.
Our stores feature a wide range of products, including:
- Fragrances
- Skincare
- Cosmetics
- Men’s products
- Accessories (e.g., jewelry, sunglasses, and leather goods)
Job Summary
The Retail Sales Associate provides attentive customer service, processes transactions, and supports sales initiatives to enhance the shopping experience. This position plays an important role in achieving store goals while representing Duty Free Holding’s brand standards.
Responsibilities
- Provide excellent customer service to ensure high levels of satisfaction
- Assess customer needs and assist with product features and recommendations
- Welcome customers and respond to inquiries
- Work toward achieving department sales goals
- Take initiative to drive sales and improve customer experience
- Keep assigned areas stocked, organized, and presentable
- Stay knowledgeable about product offerings and available options
- Process POS (point-of-sale) transactions
- Cross-sell and recommend additional products when appropriate
- Handle merchandise returns
- Collaborate with team members to ensure smooth daily operations
- Build positive and lasting customer relationships
- Follow inventory control procedures
Requirements & Qualifications
- Previous experience as a retail sales associate, sales representative, or similar role preferred
- Basic understanding of sales principles and customer service practices
- Experience with POS transactions
- Familiarity with inventory procedures
- Strong communication and interpersonal skills
- Dependable, punctual, and team-oriented
- Reliable means of transportation to and from work
- Friendly, energetic, and customer-focused attitude
- Ability to perform under pressure and resolve customer concerns effectively
- Flexibility to work a rotating schedule, including evenings, weekends, and holidays
- Ability to successfully complete a background check to obtain an airport badge
Education Requirements
- High school diploma or equivalent
- Proficiency in English (verbal and written)
- Basic math skills
Physical Requirements
- Ability to stand and walk for extended periods during shifts
- Ability to occasionally lift up to 50 pounds (such as product boxes or store supplies)
- Stamina to work during both high-traffic periods and slower times when fewer customers are present
Schedule
- Rotating schedule (mornings, afternoons, evenings, weekdays, weekends, and holidays required)
- Part Time: approximately 20 hours per week
- Breaks include 30 minutes for full-time shifts (in compliance with company policy and applicable law)
Location
- Work Location: In person, Nogales, AZ 85621
- Ability to commute reliably to Nogales, AZ 85621 required
- Relocation to Nogales, AZ 85621 prior to start date (if applicable)
Duty Free Holding is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, or any other protected characteristic under applicable law.
Job Type: Part-time
Pay: $15.50 per hour
Application Question(s):
- Do you speak English?
- Are you comfortable with a part-time job?
- Will you be available to work mornings, afternoons, evenings, weekends and holidays?
Ability to Commute:
- Nogales, AZ 85621 (Required)
Work Location: In person
Salary : $16