Customer Service Representative

Dutuc bridges brand strategy, content, campaigns and growth under one calm, memorable identity. Above the water, sharp marketing. Underneath, relentless execution.

We are seeking a friendly and motivated Customer Service Representative to assist customers, provide information about products and services, and build positive customer relationships. This role is ideal for individuals who enjoy working with people, solving customer needs, and developing strong communication and professional skills in a supportive team environment.

• Listen to customer needs and recommend appropriate solutions.
• Provide clear and accurate information to customers.
• Assist with routine customer requests and concerns.
• Build and maintain positive customer relationships.
• Support customer engagement and promotional activities.
• Communicate customer feedback to appropriate team members.
• Maintain accurate records of customer interactions and activities.
• Assist with daily customer service activities and team priorities.
• Collaborate with team members to achieve customer experience goals.
• Maintain a professional and positive approach during customer interactions.
• Participate in ongoing training and professional development.

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Friendly, professional, and customer-focused attitude.
• Positive personality and willingness to learn.
• Strong listening and problem-solving abilities.
• Excellent organizational and multitasking skills.
• Reliable, adaptable, and self-motivated.
• Ability to work effectively independently and as part of a team.
• Previous customer service, retail, hospitality, or sales experience is a plus but not required.

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Hands-on customer service experience
• Performance-based growth opportunities
• Employee recognition programs
• Ongoing mentorship and coaching