Sr. Administrative Assistant

We are hiring for our direct client

Long term contract position

Onsite role: Monday to Friday, 8-5

Key Responsibilities

• Serve as the primary point of contact for customers during the meter replacement campaign.
• Manage daily scheduling of meter replacement appointments over the duration of the 1–2 year program.
• Create and process service orders in the billing system (NISC) for meter exchanges, lead service line replacements, temporary meters, seasonal accounts, and terminations.
• Track service order progress and monitor completion to ensure accurate and timely meter replacements.
• Coordinate with field staff throughout the program to ensure daily work schedules and follow-ups are aligned with replacement targets.
• Support program reporting by providing administrative data related to installation volumes, customer no-access issues, and completion rates.

EDUCATION & EXPERIENCE:

High school education; additional education or training in office or business administration preferred, and 2-3 years of experience in general administrative or clerical work (municipal experience preferred), or any equivalent combination of education and experience.

-          Document control and record keeping – Demonstrated experience in managing high volume of paperwork / digital files.

-          Experience setting up and maintaining organized filing systems (physical and electronic)

-          Data Entry and accuracy – Proven ability to accurately enter data into a database or specialty software.

-          Software Proficiency – Strong knowledge of MS Office (Word, Excel, Outlook) and specialty software

-          Clerical and Office Management Skills – Experience with scheduling meetings, coordinating calendars, managing billing, providing professional business correspondence.

-          Customer / Public Interaction - Good soft skills on phone with customers scheduling appointments and handling concerns or complaints

-          Organizing and Time Management skills.

-          Communication skills – Written and verbal

-          Attention to detail – minimize mistakes

-          Team player and independent – Ability to work as a team player, and be self-guided when working independently

Term and Project-Based Nature

• This position is temporary and directly tied to the meter replacement program.
• The expected duration is 1–2 years, depending on program completion.
• Position may end earlier or be extended based on project requirements, funding, and operational needs.