What are the responsibilities and job description for the Front Desk Supervisor position at Dutchman Hospitality Group?
Front Desk Supervisor
Pay Rate: $16.00/hour
Our Inns are quietly peaceful yet challenging at times because of the number of guests who plan their stays with us. Team members are like family and collaborate with each other to get the job done. Plus team members learn hospitality skills they can use for the rest of their lives.
No matter where you work in the Inn, you’ll have the opportunity to provide our guests with an experience that celebrates the traditional foods, simple comforts and rural charm of the Midwestern Amish and Mennonite communities.
If you enjoy sharing hospitality with others, we want you on our team!
Pay Rate: $16.00/hour
Our team members enjoy:
- DHG Discounts - on meals/merchandise/lodging/shows for staff
- Annual vacation bonus
- Wooden Nickels
- On-the-job training
- Flexible schedules
- Scholarship program
- Free access to SmartDollar®
What you’ll be doing
- Train staff to review, address and resolve guest’s complaints and comments
- Communicate to all other departments
- Supervise staff of other departments when necessary
- Document patterns in front desk productivity, quality and revenue to Innkeeper
- Improve the department operations
- Prepare schedule and assignments
- Conduct department meetings
- Performs front desk duties
Skills you’ll bring along
- High School diploma required.
- 2 – 4 years of supervisor experience in a similar position, preferred
- Customer service skills
- Proficiency in computer skills, preferred
Job Type
- Full time position
- Shifts are 6:30am to 2:30 pm or 2:30pm to 10:30pm
- Work rotating schedules including some evenings, weekends and holidays
Benefits
- Medical insurance and HSA
- 401(k) plan with match
- Wellness Program
- Dental, Vision, Accident, Life, Critical Illness, Term Life Insurance available
Salary : $16
