Customer Support Administrator (Senior)

Company Overview

Dutch Ridge Consulting Group, LLC (DRCG) is an ISO 9001:2015, Department of Veterans Affairs (VA) Certified Veteran Enterprise (CVE), Service-Disabled Veteran-Owned Small Business (SDVOSB). DRCG provides cleared technical support staff throughout the United States with corporate offices in Ashburn, Virginia. DRCG offers expertise in Systems Integration (SI), Information Technology (IT) solutioning, Program Management, Risk Management, Business Process Reengineering (BPR), Requirements Engineering, Workflow Solutioning, and Business Consulting Services. Established in 2016, DRCG is 100% US owned and predominately supports the DoJ, DoW, and DHS. DRCG optimizes client investments by leveraging expertise to better manage the growth and transformation of existing IT environments.

Description

DRCG is proud to be a member of the team supporting Bluestone, a new enterprise-level initiative to modernize DEA's IT systems and networks, enhancing security, usability, and accessibility to more effectively and efficiently support mission requirements. Bluestone will deliver an enterprise-level capability consisting of an integrated organization, innovation, business analysis, development, operations, engineering services, solution architecting, software/ hardware release management & maintenance services, new cloud-based solutions, and next generation network options.

Seeking a highly motivated Customer Support Administrator to support a federal customer's goals to modernize and transform their IT environment to efficiently deliver new technologies to their workforce.

Duties And Responsibilities

• Deliver desk-side support
• Regularly scheduled backups
• Network storage allocation
• Preventative maintenance
• Support Microsoft Windows environments
• Repair/replace system peripherals
• Maintain configuration management data and documentation
• Install software patches, updates, and upgrades, including remote server and workstation administrations
• Maintain the operability of the Uninterruptible Power Supply (UPS)
• Troubleshoot and resolve communications equipment
• Facilitate resolution of network hardware and software problems
• Monitor network traffic and optimize network performance
• Create, update, and track service call requests
• Maintain remote user assistance capabilities
• Internet connectivity for standalone workstations
• Provide technical assistance for relocations and moves
• Stage and take down end user workstations and associated equipment
  
  

Requirements

• Active/current Secret Clearance is required at the time of hire
• 7 years of relevant hands-on Customer Support Administration experience
• Bachelor's degree in a related field or relevant work experience
• Strong communication and collaboration skills, with the ability to work effectively in cross-functional teams
  
  

Job Location:

HQ (Pentagon City, VA)

Hybrid

Job Posted by ApplicantPro