What are the responsibilities and job description for the Service Desk Administrator position at Dutch Ridge Consulting Group (DRCG), LLC?
Service Desk Administrator
Company Overview
Dutch Ridge Consulting Group, LLC (DRCG) is an ISO 9001:2015, Department of Veterans Affairs (VA) Certified Veteran Enterprise (CVE), Service-Disabled Veteran-Owned Small Business (SDVOSB). DRCG provides cleared technical support staff throughout the United States with corporate offices in Ashburn, Virginia. DRCG offers expertise in Systems Integration (SI), Information Technology (IT) solutioning, Program Management, Risk Management, Business Process Reengineering (BPR), Requirements Engineering, Workflow Solutioning, and Business Consulting Services. Established in 2016, DRCG is 100% US owned and predominately supports the DoJ, DoW, and DHS. DRCG optimizes client investments by leveraging expertise to better manage the growth and transformation of existing IT environments.
Description
Seeking a Service Desk Administrator to support a federal customer. The Service Desk Administrator will manage permissions for share folders and mailboxes, update user information in the client system, transfer user data, provide Tier I phone support, and provide updates to support documentation.
Duties And Responsibilities
The successful candidate will support IT and User Support functions to include but not limited to:
HQ (Pentagon City, VA)
Hybrid
Job Posted by ApplicantPro
Company Overview
Dutch Ridge Consulting Group, LLC (DRCG) is an ISO 9001:2015, Department of Veterans Affairs (VA) Certified Veteran Enterprise (CVE), Service-Disabled Veteran-Owned Small Business (SDVOSB). DRCG provides cleared technical support staff throughout the United States with corporate offices in Ashburn, Virginia. DRCG offers expertise in Systems Integration (SI), Information Technology (IT) solutioning, Program Management, Risk Management, Business Process Reengineering (BPR), Requirements Engineering, Workflow Solutioning, and Business Consulting Services. Established in 2016, DRCG is 100% US owned and predominately supports the DoJ, DoW, and DHS. DRCG optimizes client investments by leveraging expertise to better manage the growth and transformation of existing IT environments.
Description
Seeking a Service Desk Administrator to support a federal customer. The Service Desk Administrator will manage permissions for share folders and mailboxes, update user information in the client system, transfer user data, provide Tier I phone support, and provide updates to support documentation.
Duties And Responsibilities
The successful candidate will support IT and User Support functions to include but not limited to:
- Managing permissions for shared folders and mailboxes.
- Updating user information in client systems.
- Transferring user data into client systems.
- Providing Tier I phone support and troubleshooting
- Creating, updating, and tracking service requests/incidents within a ticketing system.
- Assisting with maintaining and updating support documentation and policies/procedures.
- Providing timely and responsive support in a remote environment.
- Active/current Secret Clearance is required at the time of hire
- 3-5 years of relevant Service Desk experience
- Bachelor's degree in a related field or relevant work experience
- Strong communication and customer support skills
HQ (Pentagon City, VA)
Hybrid
Job Posted by ApplicantPro