Digital Product Manager - Wethersfield Branch

Dutch Point Credit Union is seeking a Digital Product Manager - Wethersfield Branch.

Dutch Point Credit Union is a community based not for profit cooperative whose vision is to educate, serve and delight our members and each other. We foster a positive work environment which rewards those that provide exemplary service to our members and our colleagues. We are interested in having talented and motivated individuals join our team. Our quest is to bring out your individual talent to help you realize your full potential.

Position Summary

The Digital Product Manager is responsible for the strategy, performance, and ongoing evolution of Dutch Point Credit Union’s digital products and platforms. This role oversees the full lifecycle of member-facing digital solutions—including online and mobile banking, digital account opening, online loan applications, and other digital tools that support how members interact with the credit union. The Digital Product Manager works closely with internal teams and technology partners to ensure these platforms are reliable, easy to use, and continuously improving.

This position combines product ownership, user experience awareness, vendor partnership, and data-driven decision making. The Digital Product Manager monitors performance, identifies opportunities for improvement, and leads the implementation of enhancements that strengthen the digital experience for members while supporting operational efficiency across the organization.

This role also plays an important part in advancing Dutch Point’s digital transformation and has direct influence on the direction of Dutch Point’s digital products, working closely with leadership to shape the future of the credit union’s digital experience.

All information received regarding members or credit union business must be kept in strict confidence.

Key Responsibilities

Digital Product Ownership

· Own the performance and ongoing development of Dutch Point’s digital platforms, including online banking, mobile banking, digital account opening, loan origination tools, and other member-facing digital services.

· Maintain and manage the digital product roadmap, prioritizing enhancements based on member feedback, usage data, operational needs, and organizational priorities.

· Identify opportunities to expand or improve digital capabilities that strengthen the member experience and support the credit union’s strategic goals.

Product Development & Implementation

· Lead digital product initiatives from concept through launch and ongoing optimization.

· Coordinate closely with Information Systems, Compliance, Marketing, Retail, Lending, and Member Support teams to ensure successful product delivery and adoption.

· Manage project timelines, requirements gathering, testing, and coordination for internal readiness for digital platform updates and new releases.

Member Experience & Usability

· Advocate for the member experience in digital product decisions by reviewing user behavior, feedback, and journey friction points.

· Apply UX and usability principles to ensure digital tools remain intuitive and easy to navigate.

· Work with internal teams to ensure digital services align with the broader member journey across channels.

Vendor & Platform Management

· Manage relationships with technology vendors supporting Dutch Point’s digital ecosystem.

· Participate in vendor roadmap discussions, evaluate new features and capabilities, and coordinate platform enhancements or implementations.

• Monitor and report on vendor performance against contractual service level agreements (SLAs) and key performance indicators (KPIs).
• Assist in defining, establishing, and tracking performance benchmarks to measure the success of vendor deliverables.
• Conduct regular performance reviews and provide feedback, holding vendors accountable for service failures, missed targets, and delivery outcomes.

· Monitor vendor responsiveness, platform reliability, and issue resolution to ensure systems consistently meet operational and member service expectations.

Data, Performance & Continuous Improvement

· Develop and monitor key performance indicators related to digital adoption, engagement, and member self-service usage.

· Analyze usage trends, member feedback, and operational data to inform product decisions and improvement opportunities.

· Recommend and implement changes that increase digital efficiency and enhance the member experience.

Risk, Compliance & Security

· Ensure digital platforms comply with applicable regulations, internal controls, and security standards.

· Maintain strict confidentiality and responsible handling of member information.

· Complete required BSA training and comply with the credit union’s BSA and OFAC policies.

Performance Standards

Digital Platform Performance: Maintains reliable, effective digital products that support member needs and internal operations.

Product Delivery: Successfully implements enhancements and updates while maintaining quality, stability, and clear communication across teams.

Member Experience Improvement: Identifies and resolves friction points in the digital journey to create simpler, more effective member interactions.

Cross-Functional Collaboration: Works effectively with internal departments and vendors to ensure digital products function smoothly across the organization.

Continuous Improvement: Regularly evaluates platform performance, identifies opportunities for improvement, and advances Dutch Point’s digital capabilities.

Communication & Influence: Communicates product roadmaps, updates, and performance insights clearly across stakeholders and leadership teams.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education, Skills, and Experience

· Bachelor’s degree in Business, Technology, User Experience (UX), Digital Product Management, or a related field, or equivalent professional experience.

· Minimum 3 years of experience in digital product management, digital banking, or digital platform management, preferably within banking, fintech, or consumer technology environments.

· Experience managing or supporting digital platforms such as online banking, mobile banking, digital account opening systems, loan origination platforms, or other member-facing digital tools; experience with Q2 or similar digital banking platforms is a plus.

· Experience collaborating with technology vendors and participating in product roadmap discussions, feature evaluation, and platform enhancements.

· Familiarity with UX/UI principles, digital journey mapping, or usability testing to improve digital member experiences.

· Working knowledge of agile or product development methodologies and project management tools, along with the ability to manage digital initiatives from concept through implementation.

· Experience using data, analytics platforms, or reporting tools to monitor digital performance and inform product decisions.

· Strong communication and interpersonal skills with the ability to collaborate effectively across departments and with external partners.

· Ability to work in a fast-paced, member-focused environment, prioritize competing initiatives, and adapt to changing organizational needs.

· Commitment to maintaining confidentiality, integrity, and professionalism.

Competencies

Customer Focus: Understands the needs of members and internal stakeholders and works to deliver digital experiences that add value and build trust.

Problem Solving: Uses critical thinking and structured analysis to identify root causes and resolve technical, operational, or process-related challenges.

Drive for Results: Demonstrates accountability and urgency in delivering measurable improvements in digital performance and member experience.

Innovation: Explores emerging technologies and digital trends, identifying opportunities to improve platforms and introduce new capabilities that enhance the member experience.

Business Acumen: Understands credit union operations, regulatory considerations, and how digital solutions contribute to organizational goals and member engagement.

Hours & Work Schedule

* Full time, Salary position

· Standard full-time schedule; extended hours may be required based on business needs, including project timelines or system implementations.

· Hybrid work flexibility may be available based on business needs and individual performance.

· Occasional travel to branch locations, training sessions, or conferences may be required.

This full-time position offers an excellent full benefits package, Health/Dental/Vision, matching 401K, profit sharing, paid Holidays, Vacation, Personal time, Sick. Free Parking, pleasant office environment, and more!

If your values align with ours and you are ready to make a positive impact within our organization and our membership, we would like to speak with you!

Please apply today!

EDUCATE / SERVE /DELIGHT

Our Brand Values

Commitment - Contributing to the betterment of the credit union and committing to the growth of our members, co-workers and ourselves.

Courage - The ability to face and push through challenges that may be outside of our comfort zone. Displaying the willingness to accept, lead and direct change.

REspect - Being thoughtful; to listen to others and consider the effects of words and actions on co-workers and members.

Social Responsibility - Through outreach efforts and partnerships, we promote and advocate for activities that positively impact our communities.

Transparency - We provide truth and clarity in how we conduct business to build strong life-long relationships.

Dutch Point Credit Union -Your vision/ our guidance.

Job Type: Full-time

Pay: $75,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Application Question(s):

• Were you referred by a Dutch Point Employee?

Education:

• High school or equivalent (Required)

Work Location: In person

Salary : $75,000 - $85,000