Deposit Operations Specialist

Deposit Operations Specialist

We are seeking an energetic, enthusiastic individual with a positive attitude!

Dutch Point Credit Union is a community based not for profit cooperative whose vision is to educate, serve and delight our members and each other. We foster a positive work environment which rewards those that provide exemplary service to our members and our colleagues. We are interested in having talented and motivated individuals join our team. Our quest is to bring out your individual talent to help you realize your full potential.

POSITION SUMMARY

The Deposit Operations Specialist plays a key role in supporting the operational integrity and efficiency of the credit union's deposit functions. This position is responsible for managing critical operational programs, ensuring member account accuracy and compliance, and supporting processes that directly enhance the member experience. The Specialist works closely with the SR Deposit Operations Specialist and internal teams to provide consistent, high-quality operational support that aligns with organizational standards.

KEY RESPONSIBILITIES

· Demonstrate and support Dutch Point Credit Union values and operational standards.

· Provide accurate and timely support for operational processes that impact member accounts and internal workflows.

· Provide accurate and timely support for branch staff requests related to member research.

· Provide support for branch staff by performing outbound member communication.

· Collaborate with internal teams to resolve operational issues, improve efficiency, and maintain a consistent level of service.

· Complete verification of deposit requests efficiently and in accordance with established procedures.

· Perform membership account audits to ensure eligibility requirements have been met and that accounts remain accurate and compliant with internal policies and regulatory standards.

· Complete a variety of operational audits in accordance with internal policies and procedures.

· Process member address changes and additional operational functions related to the accuracy and quality of member addresses

· Collaborate with team members in creating and maintaining knowledge documents.

· Process and post mail in payments.

· Monitor and support operational functions affecting member accounts, ensuring quality, consistency, and compliance across all activities.

· Handle quality control of all IRA transactions processed through core systems and third-party platforms.

· Assist with IRA death claims and required minimum distributions (RMDs) in accordance with applicable regulations and guidelines.

· Assist with processing legal and regulatory requests, including bank executions, tax levies, and subpoenas with a high degree of accuracy and attention to detail.

· Support the Sr Branch Operations Specialist with the annual State of Connecticut escheatment process, ensuring compliance with state requirements.

· Perform additional duties as assigned to support departmental and organizational goals.

PERFORMANCE STANDARDS

· Maintain a high level of accuracy and attention to detail in all assigned responsibilities.

· Demonstrate working knowledge of IRA products, IRS laws, and regulatory requirements applicable to the role.

· Process work within established timeframes, ensuring timely responses to internal and external inquiries.

· Adhere to all credit union policies, procedures, and compliance requirements to maintain operational integrity.

· Exhibit adaptability in response to changing regulations, processes, and technology.

· Collaborate effectively with internal and external teams to support a positive and productive work environment.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION, SKILLS, AND EXPERIENCE

· High school diploma or equivalent required.

· Experience in the financial services industry is required

· Working knowledge of IRA products, rules, IRS laws, and regulations strongly preferred.

· Proficiency in Microsoft Office applications and standard office systems.

· Strong organizational, analytical, and multitasking skills with the ability to work in a deadline-driven environment.

STANDARD SKILLS

· Member service focus -focused service orientation with a commitment to professionalism, confidentiality, and integrity.

· Effective written and verbal communication with team members, leadership, internal partners, vendors, and members.

· Strong collaboration skills with the ability to build productive working relationships across departments.

· Sound judgment, problem-solving ability, and accountability in managing priorities and resolving operational issues.

· Adaptability and continuous improvement mindset in a fast-paced, evolving operational environment.

SPECIALIZED SKILLS

· Ability to provide operational support for member account maintenance, research requests, and branch inquiries while ensuring accuracy, responsiveness, and a high level of service.

· Strong member account auditing experience, including verification of membership eligibility requirements and compliance with internal policies and regulatory standards.

· Ability to perform operational audits and quality reviews to ensure consistency, accuracy, and adherence to established procedures.

· Experience supporting IRA administration, including transaction quality control, death claim processing, and required minimum distribution (RMD) support.

· Ability to manage member communication initiatives and support issue resolution through effective collaboration with branch staff and internal departments.

· Experience processing legal and regulatory requests, including bank executions, tax levies, subpoenas, and escheatment-related activities with a high degree of accuracy and confidentiality.

· Ability to support operational efficiency through process documentation, knowledge base maintenance, and continuous improvement initiatives.

TECHNICAL SKILLS

· Working knowledge of deposit verification processes, membership account maintenance, address management, payment posting, and operational support functions affecting member accounts.

· Experience conducting account and operational audits, performing quality control reviews, and maintaining compliance with internal controls and regulatory requirements.

· Strong understanding of IRA servicing practices, including transaction validation, death claim administration, and required minimum distribution (RMD) processing.

· Proficiency utilizing core banking systems and third-party platforms to research accounts, process transactions, perform quality reviews, and resolve operational issues.

· Ability to process and maintain legal and regulatory documentation, including tax levies, subpoenas, bank executions, and state escheatment requirements.

· Experience monitoring operational workflows, ensuring data integrity, maintaining accurate records, and supporting audit readiness.

COMPETENCIES

Operational Excellence: Demonstrates a strong commitment to accuracy, compliance, and efficiency in all operational processes.

Attention to Detail: Reviews work carefully to ensure accuracy in transactions, documentation, and account maintenance.

Problem Solving: Identifies issues, analyzes root causes, and implements effective solutions while minimizing risk.

Collaboration: Works cooperatively with team members and cross-functional partners to achieve shared goals.

Adaptability: Adjusts to changes in processes, systems, and regulatory requirements with a positive approach.

Communication: Communicates clearly and professionally with internal and external stakeholders.

This full time position offers full benefits package, Health/Dental/Vision, matching 401K, paid Holidays, Vacation, Sick. Free Parking, and more!

If your values align with ours and you are ready to make a positive impact within our organization and our membership, we would like to speak with you! Please apply today!

EDUCATE / SERVE /DELIGHT

Our Brand Values

Commitment - Contributing to the betterment of the credit union and committing to the growth of our members, co-workers and ourselves.

Courage - The ability to face and push through challenges that may be outside of our comfort zone. Displaying the willingness to accept, lead and direct change.

REspect - Being thoughtful; to listen to others and consider the effects of words and actions on co-workers and members.

Social Responsibility - Through outreach efforts and partnerships, we promote and advocate for activities that positively impact our communities.

Transparency - We provide truth and clarity in how we conduct business to build strong life-long relationships.

Dutch Point Credit Union -Your vision/ our guidance

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Work Location: In person

Salary : $22 - $25