Animal Control Administrative Officer & Dispatcher

JOB SUMMARY

REQUIRED QUALIFICATIONS

• High school diploma or GED
• Proficient in Microsoft Office with emphasis on MS Word and Excel
• Skill in using analytical and research skills in performance of job duties
• Strong verbal and written communication skills.
• Experience in all aspects of office environment including exceptional customer service, office management, leadership, and multi-tasking.
• Must be able to pass a pre-employment criminal background check, drug screen, and post-offer physical/fitness for duty evaluation.

DESIRED QUALIFICATIONS

• One year of prior dispatcher experience
• Six months of code enforcement or paralegal experience
• Familiarity with radio equipment, codes and languages
• Prior experience in the animal control and animal sheltering services field

ESSENTIAL FUNCTIONS

• Operate communication equipment to receive and prioritize requests for service from the general public, following existing guidelines.
• Determine officer availability and dispatch requests for service to Animal Control Officers (ACO) in the field.
• Receive calls from an answering service via facsimile or email and transfer them to the computer and standard forms.
• Maintain a written dispatch log of all requests for service received.
• Be knowledgeable of animal control ordinances in order to educate the public.
• Mail letters and informational pamphlets to animal owners advising them of complaints and possible code violations.
• Track, maintain and update the special purpose licenses; correspond with the Zoning Department on applications; schedule inspections with customers.
• Organize and manage appealed cases, including appearing at court as necessary. Interview witnesses and victims and prepare testimony for use at hearing. Maintain communication with victims and witnesses to coordinate appearances at hearings and keep them informed of case status. Respond to hearing correspondence and court filings.
• Prepare exhibits and other documents to be filed with Administrative Hearing Office.
• Create trial notebooks for officer use at hearings.
• Analyze legal issues and accurately document/ report findings to Enforcement Supervisor. Review and interpret administrative court orders.
• Maintain confidential information in accordance with legal standards and municipal regulations.

PHYSICAL DEMANDS

The work requires routine walking, standing, bending and carrying items weighing up to fifty (50) pounds. Applicants will be required to successfully complete a post-offer pre-hire physical and functional capacity exam.

REASONABLE ACCOMMODATION

It is Denali Universal Service’s business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.

WORKING ENVIRONMENT

The majority of work is performed in a professional office setting with a wide variety of people with differing functions, personalities and abilities. Some exposure to the shelter’s noisy and odorous environment; may interact with the public in emotional and occasionally hostile situations; care for and handle all animals in a safe, effective and humane manner.

BENEFITS - Starting on day 1!

• Medical insurance
• Life insurance
• Paid Time Off
• 401(k) Retirement Plan
• Short-term disability insurance
• Employee Assistance Program (EAP)

EQUAL OPPORTUNITY EMPLOYER

Denali Universal Services (DUS) is an Equal Opportunity Employer.