Director of Service & Special Projects

Responsible for understanding, upholding, and promoting the Everus 4EVER Strategy.

Employees | Value | Execution | Relationships

Job Summary

The Director of Service is responsible for the operational execution and financial performance of the Service Department, with a strong focus on construction service work, field productivity, and job profitability. This role leads service operations to ensure timely, safe, and high‑quality delivery of work while maintaining a consistent backlog through customer relationships, negotiated work, service agreements, and construction-related business development efforts. The Director of Service develops and executes departmental strategy to maximize return on investment, improve estimating accuracy, resource planning, and service delivery, and drive sustainable growth for Duro Electric. This position provides overall leadership for both field and office personnel, ensuring labor planning, talent development, and performance management strategies directly support operational excellence and project success.

Minimum Qualifications

• Minimum of five (10) years of experience in electrical construction with at least one (5) year of experience in management
• Must have a current Journeyman Wireman (JW) or Master Electrician (ME) license or reciprocal license
  
  

REQUIRED KEY SKILLS & COMPETENCIES

• In‑depth knowledge of the electrical trade, including strong command of the NEC, construction drawings, specifications, and materials.
• Proven leadership capability with the ability to coach, develop, and manage teams while providing direction, accountability, and corrective action when necessary.
• Strong business and financial acumen with a solid understanding of operational and financial concepts that support profitability, pricing strategy, and overall business success.
• Demonstrated experience in customer relations, sales, and business development, including networking, cold calling, price negotiation, influence, and creative problem‑solving to generate new opportunities.
• Excellent verbal and written communication skills with the ability to interact professionally and effectively with employees, executive leadership, clients, and external vendors at all levels of the organization.
• Strong organizational skills, attention to detail, and the ability to prioritize competing demands, manage deadlines, and drive results in a fast‑paced construction environment.
• Ability to balance time effectively between office responsibilities and field presence to support operational needs and project execution.
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint, with the ability to analyze data, prepare reports, and deliver presentations to small and large audiences.
• Experience using preconstruction and estimating software, including but not limited to Accubid, LiveCount Cloud, Primavera, Bluebeam Revu, Spectrum, MS Project, and Navisworks.
• Strong research, analytical, and presentation skills, with the ability to interpret data and communicate findings clearly and effectively.
• Ability to remain adaptable, results‑focused, and professional while managing tight deadlines, competing priorities, and changing business conditions.
  
  

JOB RESPONSIBILITIES

• Lead and manage the Service Department, providing direction to field and office personnel with diverse levels of experience to drive business performance, employee engagement, development, and retention.
• Plan, direct, and oversee all Service Department activities, including estimating and bidding, contract review and administration, work planning, and coordination of staff and resources to ensure safe, timely, and profitable completion of service work.
• Establish, implement, and enforce departmental policies, procedures, and standard operating practices to ensure operational consistency, compliance, and quality.
• Develop and execute strategic initiatives that promote safe work practices, revenue growth, operational efficiency, strong customer relationships, and long-term workforce stability.
• Build, maintain, and expand client relationships through networking, job walks, and direct engagement with prospective customers to generate business opportunities and sustain a strong pipeline of service work with return on investment in mind.
• Provide full people leadership for the Service Department, including recruitment, onboarding, training, coaching, performance management, corrective action, and completion of annual performance reviews.
• Ensure timely planning, procurement, and delivery of materials, tools, equipment, and other resources necessary to meet production goals and support field productivity.
• Maintain financial oversight of the Service Department, including job cost review, billing, collections, cash flow monitoring, and participation in monthly cost‑to‑complete and financial review meetings with executive and accounting leadership.
• Review and administer contractual documents to maintain a clear understanding of customer requirements, scope, schedule, and financial obligations.
• Monitor departmental performance and identify operational and financial risks, developing mitigation strategies to protect service delivery and profitability.
• Collect and evaluate customer feedback to ensure satisfaction with service delivery and drive continuous improvement.
• Collaborate with senior leadership and cross‑functional teams to support overall company objectives and operational effectiveness.
• Prepare reports, analyses, and special projects as requested, utilizing strong analytical, critical thinking, and business communication skills.
• Travel locally as required to attend job walks, client meetings, and industry events in support of operational, customer, and business development needs.
• Perform other tasks and special projects as assigned.
  
  

PREFERRED QUALIFICATIONS

• NICET certification
• OSHA 30
• Leadership experience in a field environment.
• Construction management degree.
  
  

OTHER REQUIREMENTS

• Required to maintain a valid driver’s license.
• Due to the need for unescorted access to security sensitive business locations and/or systems, must submit to periodic background checks.
• Requires local travel to various job sites and various customer site locations during the business day.
  
  

COMPENSATION & BENEFITS

• $110,000 - 130,000
• Benefits Day 1 - Medical, Dental, Vision, 401K, Basic Life Insurance, Contributory Life Insurance, AD&D Insurance, HSA, FSA, FSA - Dependent Care, Long Term Disability, Accident Insurance, Hospital Insurance, and Critical Illness Insurance; First of the Month - Short Term Disability
  
  

ADDITIONAL INFORMATION

• Background check, credit check, MVR and drug screen may be required (will vary by position).
• Disabled/Veterans. EEO/AAP
• Individual salaries will be assigned based on consideration of a combination of industry experience, knowledge, skills, abilities, and other factors pertaining directly to the essential functions of the job.
  
  

Everus Construction Group, Inc. and our subsidiaries do not work with any third-party recruiters or agencies without a valid signed agreement and partnership with the Corporate Human Resources Team.

APPLICATION DEADLINE - April 13, 2026

JOIN THE DURO ELECTRIC TEAM! We’re always looking for motivated, hard-working individuals who want to contribute to growth and development of the greater Denver area.

Current employees: Ask HR about our referral program!