What are the responsibilities and job description for the Information Receptionist position at Durham VA Medical Center?
These positions are located within the Department of Veterans Affairs Garner Community Based Outpatient Clinic (CBOC) in Garner, NC. The incumbent carries out required duties of this position Customer Service and Veteran Experience Service providing Veterans/patients, their families and visitors with staff who can respond quickly to inquiries, identify problems, and improve the experience of those visiting the campus.
The Selective Placement Factor for this position is: A current, valid state-issued Driver's License is required for this position. NOTE: We cannot accept photographs, therefore please do not submit a copy of your license with your application package. If an interview is requested, you will be required to provide a copy of your current, valid state-issued Driver's License.
In addition to the Driver License Requirement above, you must also meet one of the following to qualify for this position:
Experience: Applicants must possess one (1) full year of general experience performing progressively responsible clerical, office, or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled. Experience includes providing customer service and communicating with a wide variety of people of different backgrounds. NOTE: Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week for such employment.
OR
Education Substitution: Successful completion of two (2) full years of education above the high school level in any field for which high school graduation or the equivalent is the normal prerequisite. NOTE: Transcripts required at time of application.
OR
Combination of Experience and Education: Equivalent combinations of successfully completed post-high school education and experience, as described above, which meet total qualification requirements at the GS-4 grade level. NOTE: Transcripts required at time of application.
You will be rated on the following Competencies as part of the assessment questionnaire for this position:
IMPORTANT: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Physical Requirements: The incumbent is required to stand and walk for prolonged periods of time along with sitting at computer for extended periods of time to perform work. The incumbent may be required to push a patient in a wheelchair, bend or kneel to obtain information or assist patients. If wheelchairs are unavailable at the point of entry, incumbent may be asked to assist in rounding up chairs for patient use and sanitizing chairs per established protocols (typically using approved sanitation wipes between patient use or similar product provided by the facility). The incumbent is required to carry light objects such as files, clipboards, medical records, etc.
For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Duties include but are not limited to the following:
Recruitment & Relocation Incentives: Not authorized
Critical Skills Incentive (CSI): Not approved
Qualifications:
SELECTIVE PLACEMENT FACTOR (SCREEN-OUT) - A Selective Placement Factor (SPF) has been identified for this position. Selective Placement Factors (SPF) are a prerequisite to appointment and represent minimum requirements for the position. Applicants who do not meet the SPF are ineligible for further consideration.The Selective Placement Factor for this position is: A current, valid state-issued Driver's License is required for this position. NOTE: We cannot accept photographs, therefore please do not submit a copy of your license with your application package. If an interview is requested, you will be required to provide a copy of your current, valid state-issued Driver's License.
In addition to the Driver License Requirement above, you must also meet one of the following to qualify for this position:
Experience: Applicants must possess one (1) full year of general experience performing progressively responsible clerical, office, or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled. Experience includes providing customer service and communicating with a wide variety of people of different backgrounds. NOTE: Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week for such employment.
OR
Education Substitution: Successful completion of two (2) full years of education above the high school level in any field for which high school graduation or the equivalent is the normal prerequisite. NOTE: Transcripts required at time of application.
OR
Combination of Experience and Education: Equivalent combinations of successfully completed post-high school education and experience, as described above, which meet total qualification requirements at the GS-4 grade level. NOTE: Transcripts required at time of application.
You will be rated on the following Competencies as part of the assessment questionnaire for this position:
- Customer Service (Clerical/Technical)
- Information Management
- Interpersonal Skills
- Physical Strength
IMPORTANT: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Physical Requirements: The incumbent is required to stand and walk for prolonged periods of time along with sitting at computer for extended periods of time to perform work. The incumbent may be required to push a patient in a wheelchair, bend or kneel to obtain information or assist patients. If wheelchairs are unavailable at the point of entry, incumbent may be asked to assist in rounding up chairs for patient use and sanitizing chairs per established protocols (typically using approved sanitation wipes between patient use or similar product provided by the facility). The incumbent is required to carry light objects such as files, clipboards, medical records, etc.
For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Responsibilities:
***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION***Duties include but are not limited to the following:
- Provides information about the organization, its functions, and activities.
- Assists patients, families and visitors with navigating the facility and providing a positive first impression of the facility.
- Performs customer service and guest relations, shows understanding, friendliness, courtesy, tact, empathy, cooperation, concern, politeness, respect and dignity.
- Receives, greets and directs callers over the telephone and in person with precise, clear instructions.
- Takes accurate messages and ensures their delivery.
- Operates computer to review and interpret data.
- Operates photocopy machine to make copies of forms, letters, etc. from the original, assembles and staple copied materials, and distribute completed photocopy work as directed.
- Perform other related duties as assigned.
Recruitment & Relocation Incentives: Not authorized
Critical Skills Incentive (CSI): Not approved
Salary : $38,020