INCOME MAINTENANCE CASEWORKER II - FOOD/NUTRITION SERVICES & CHILD CARE SUBSIDY

Join Durham County Government

Durham County Government is home to over 2,000 dedicated professionals working together to deliver essential services that strengthen and support our vibrant, diverse community. As the heart of a fast-growing region, we offer meaningful careers across a wide range of fields—giving you the opportunity to make a real impact where you live, work, grow, and play. Learn more at www.dconc.gov.

DEPARTMENT:

SOCIAL SERVICES (DSS)

DATE POSTED:

MAY 11, 2026

CLOSING DATE:

OPEN UNTIL FILLED

HIRING RANGE:

$45,550.00 - $61,465.00

POSITION NUMBER:

MULTIPLE

JOB TYPE:

FULL-TIME, NONEXEMPT

Effective 8/5/2022 ** This position is eligible for a tiered $4,000.00 sign-on/retention bonus**

DUTIES AND RESPONSIBILITIES:

The functions listed below are those that represent the majority of the time spent working in this position. Management may assign additional functions related to the type of work of the position as necessary.

Responsible for taking applications, completing redeterminations and/or changes for the Food & Nutrition Services, Medicaid and/or Work First Assistance Programs or the Child Care Subsidy program. Performs in-depth assessments as well as gathering and documenting information. Assess accuracy of information received to determine eligibility. Informs clients of all available programs and makes referrals to appropriate programs or agencies. Keeps abreast of policies and procedures governing all programs. Ability to work under pressure in a fast-paced environment, handle multiple tasks, and process a high volume of applications. Responsible for maintaining a positive working relationship with community stakeholders. Responsible for adhering to Federal, State, and Local performance measures are essential.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Considerable knowledge of the program/ areas of assignment.
• General knowledge of all agency and community programs and services which could affect the client/applicant. Good mathematical reasoning and computational skills.
• Ability to read, analyze, and interpret rules, regulations and procedures.
• Ability to communicate with clients/applicants, the public at large, and public officials to obtain data, and to explain and interpret rules, regulations and procedures.
• Ability to instruct and to evaluate the work of lower level employees.
• Ability to perform caseworker functions within structured time frames.
• Strong organizational, oral and written communication skills.
• Bilingual skills preferred.
  
  

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:

One year of experience as an Income Maintenance Caseworker; or a degree from an accredited college or university; or an associates degree in accounting, business administration, human services, secretarial science or closely related field and at least two years of paraprofessional, clerical or other public contact experience which includes negotiating, interviewing, obtaining, analyzing and/or evaluating data; or a high school diploma and at least five years of paraprofessional, clerical or other public contact experience which includes negotiating, interviewing, obtaining, analyzing and/or evaluating data.

• Candidates will be required to pass NC FAST Certification training upon hire***
  
  

AMERICANS WITH DISABILITIES ACT COMPLIANCE:

Durham County is an Equal Opportunity Employer. ADA requires Durham County to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.

BACKGROUND CHECK STATEMENT:

This position may be subject to a background check, which could include, but is not limited to, criminal history (employment-related and/or SBI fingerprint-based), credit history, motor vehicle records, educational verification, and checks of the sexual offender registry, depending on the specific requirements of the role. A conviction record does not automatically disqualify an applicant from employment consideration, unless otherwise required by applicable state law.

Nearest Major Market: Durham

Nearest Secondary Market: Raleigh

Join Durham County Government

Durham County Government is home to over 2,000 dedicated professionals working together to deliver essential services that strengthen and support our vibrant, diverse community. As the heart of a fast-growing region, we offer meaningful careers across a wide range of fields—giving you the opportunity to make a real impact where you live, work, grow, and play. Learn more at www.dconc.gov.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Considerable knowledge of the program/ areas of assignment.
• General knowledge of all agency and community programs and services which could affect the client/applicant. Good mathematical reasoning and computational skills.
• Ability to read, analyze, and interpret rules, regulations and procedures.
• Ability to communicate with clients/applicants, the public at large, and public officials to obtain data, and to explain and interpret rules, regulations and procedures.
• Ability to instruct and to evaluate the work of lower level employees.
• Ability to perform caseworker functions within structured time frames.
• Strong organizational, oral and written communication skills.
• Bilingual skills preferred.
  
  

BACKGROUND CHECK STATEMENT:

This position may be subject to a background check, which could include, but is not limited to, criminal history (employment-related and/or SBI fingerprint-based), credit history, motor vehicle records, educational verification, and checks of the sexual offender registry, depending on the specific requirements of the role. A conviction record does not automatically disqualify an applicant from employment consideration, unless otherwise required by applicable state law.