Computer Support Technician I

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Log, update, and track all support tickets through resolution providing first-level technical support.
• Escalate complex issues to senior team members when appropriate.
• Follow company processes and checklists to complete tasks consistently and accurately.
• Install and configure desktops, laptops, mobile devices, and associated peripherals.
• Create new user accounts in AD & custom apps. Setup and configure user devices.
• Troubleshoot basic printer, PC/laptop, mobile devices, network, and other hardware.
• Conduct basic network troubleshooting (Wi-Fi connectivity, patch panel checks, cabling issues)
• Guide users with step-by-step instructions, update instructions as needed.
• Possess a high level of self-motivation and quickly adapt to a changing environment. 
• Install and configure in-house custom software.
• Perform updates, configuration changes, software installations.
• Maintain hardware and software inventory, controls lifecycle of hardware and software assets, and 
performs asset disposals.
• Update current inventory system in relationship to the existing equipment.
• Support other day-to-day technology needs across all departments
• Provide On-call support if required outside business hours on a rotational basis.
• Assist with Access Point installs and replacement of EOL units
• Manage door access controls

KNOWLEDGE, SKILLS AND ABILITIES: 

• Ability to quickly learn new concepts and software is necessary 
• Candidate should be a self-motivated, independent, detail oriented, responsible team-player 
• Strong communication skills, both written and oral 
• Ability to multi-task and support multiple priorities 
• Strong Analytical and Problem-Solving Skills 
• Excellent teamwork and interpersonal skills

EDUCATION: 
Bachelor Degree Required

EXPERIENCE: 
• BS in Computer Science, Information systems, or an equivalent combination of education or 3 years’ 
experience supporting a business environment with IT Support
• Excellent communications and organizational skills
• Microsoft Windows troubleshooting and support for OS-related issues
• Able to work independently while maintaining patience with constant interruptions.
• Ability to install software for and troubleshoot a wide range of applications.
• JAMF Pro: Experience deploying, configuring, and managing devices using JAMF Pro a plus.
• Active Directory: User and group administration, OU& group policy management a plus 
• BS in Computer Science, Information systems, or an equivalent combination of education or 3 years’ 
experience supporting a business environment with IT Support
• Excellent communications and organizational skills
• Microsoft Windows troubleshooting and support for OS-related issues
• Able to work independently while maintaining patience with constant interruptions.
• Ability to install software for and troubleshoot a wide range of applications.
• JAMF Pro: Experience deploying, configuring, and managing devices using JAMF Pro a plus.
• Active Directory: User and group administration, OU& group policy management a plus

PHYSICAL REQUIREMENTS:
Ability to stand, stoop, bend, and reach overhead repetitively during 8-hour day. 
Lift minimum 75 lbs. frequently
ENVIRONMENT:
Located in an indoor area with frequent exposure to mild physical discomfort from dust, fumes, temperature extremes, loud noises and bright lights. Examples: mail clerks, material handlers and food service workers
Ability to stand, stoop, bend, and reach overhead repetitively during 8-hour day. 
Lift minimum 75 lbs. frequently