What are the responsibilities and job description for the Senior Credit Specialist position at Duravent Group?
Who We Are
The Duravent Group is a recognized global technology leader in the HVAC industry, first-to-market with innovations in venting systems. Founded in 1956, our $500 million company is headquartered in Detroit, Michigan, and has 15 locations across Canada, Mexico, and the United States. Duravent leads with best-in-class design and manufacturing capabilities, world-class distribution networks, and customer-first service and support. We ensure quality and drive safety through scientifically proven materials and unequaled engineering.
Duravent acquired Grand Rapids-based Hart & Cooley in 2021. A leader in the HVAC industry since 1901, the Hart & Cooley acquisition brings a legacy of quality and service, robust manufacturing and distribution capabilities, and a suite of trusted brands into the Duravent family.
As a combined company, Duravent is uniquely positioned as the next generation leader in interior climate technology industry. Our team of passionate professionals needs you! Come join us and help us build for the future!
This Role
Our team is currently seeking a Senior Credit Specialist. This will be a full-time, hybrid role with occasional onsite expectations at our Innovation Center located in Grand Rapids, MI.
What You Will Do
The Senior Credit Specialist is responsible for managing accounts receivable activities specific to retail customers, with a strong focus on collections and customer portal management. This role partners closely with the Credit Supervisor to support new account setup, credit reviews, and ongoing risk management. The ideal candidate is highly detail-oriented, experienced with retail payment behaviors, and comfortable navigating complex portal requirements.
How You Will Do It
Retail Collections & Account Management
- Manage a portfolio of retail accounts, ensuring timely collection of outstanding balances
- Monitor aging reports with a focus on retail payment cycles and trends
- Proactively follow up on past due invoices and customer discrepancies
- Maintain detailed collection notes and communicate risks or delays
Retail Customer Portal Management
- Submit and manage invoices through retail customer portals (e.g., Home Depot, Menards, Lowe’s, etc.)
- Track invoice status, disputes, and payment approvals within portals
- Identify and resolve portal discrepancies, including missing invoices
- Ensure invoices are uploaded accurately and within required timelines to prevent payment delays
- Partner with internal teams (Sales, Customer Service, Vendor Compliance) to validate and resolve disputes
Credit Support & Account Setup
- Assist with new account setup, including credit application review
- Support credit reviews by gathering financials, trade references, and credit reports
- Maintain accurate customer master data
- Monitor accounts for changes in risk and escalate concerns as needed
Reporting & Analysis
- Utilize Excel to analyze A/R data, including VLOOKUPs and pivot tables
- Prepare reports on aging and collection performance specific to retail accounts
- Identify trends impacting payment timing and recommend process improvements
What We’re Looking For
- 2–5 years of experience in credit, collections, or accounts receivable, with retail customer exposure
- High School Diploma or Equivalent
- Hands-on experience with retail customer portals required and a strong understanding of retail payment practices
- Proficiency in Microsoft Excel, including VLOOKUPs and pivot tables
- Experience with ERP systems (Oracle, SAP) preferred
- Strong analytical and problem-solving skills
- Excellent communication skills with the ability to manage both internal and external relationships
- Current U.S. work authorization without requiring future visa sponsorship.
What We Offer
- 401(K) with match
- Thirteen Paid Holidays
- Paid Vacation
- Paid Personal Time Off
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Long Term Disability Insurance
- Short Term Disability Insurance (variable per state)
- Life Insurance
- Flexible Spending Accounts
- Employee Assistance Plan
Work Environment
This is a hybrid position that would require occasional trips to collaborate with the team at our Grand Rapids, MI office space.
EEOC Statement
Duravent is an equal opportunity employer committed to making employment decisions solely on valid job requirements. We provide employment opportunities to all qualified applicants without regard to race, color, creed, genetic information, religion, national origin, gender, sexual orientation, gender identity/expression, age, disability, or veteran status.