What are the responsibilities and job description for the Field Service Tech position at Duravant - Support Pro?
Foodmate US. Inc. is a leading poultry processing equipment provider, founded by industry experts in 2010. The company launch in the U.S. was a result of a successful product line development in the manufacturing facility located in the Netherlands.
Job purpose
The Field Service Technician provides first level customer support for installed Foodmate systems and new installations. He or she should possess the skills to test, diagnose, troubleshoot, repair, and debug electro-mechanical processing equipment and related systems. The Field Service Technician must be able to use his or her outstanding communication skills to work closely with customer management, supervisors, production employees, and technicians on complex problems and assume responsibilities for continued customer satisfaction. This position requires frequent travel to customer sites to assist with installation, servicing and repair of Foodmate poultry processing equipment and related sub-systems, and equipment rebuilds. Work assignments are varied but limited in scope and complexity. This job is an attractive position for candidates who want to travel and be exposed to a wide variety of different opportunities and challenges.
Duties and responsibilities
Able and willing to travel up to 90% of the time to perform service-related tasks at customer sites.
Assist and learn from other experienced field service technicians and other company personnel
Troubleshoot variety of poultry processing machines and resolve mechanical, electrical, and performance issues
Communicate effectively with colleagues, management and customers to promote consistent product improvement
Be able to establish and maintain a positive, professional relationship with internal & external customer personnel
Document pertinent technical and customer information to facilitate an ongoing business relationship
Produce and submit accurate detailed service and expense reports in a timely manner
Proactive at learning, understanding new components and equipment design principles as they are introduced
Be able to identify product/service opportunities at customer sites that will enhance the customer's Foodmate relationship
Comply with all safety policies and procedures.
Train customers on operation and safety components of equipment or what has been or needs to be repaired or modified
Assist with any other related tasks and projects as required
Qualifications
Education & General Experience
Two-years of technical trade or equivalent experience. Course work or prior verifiable work experience with installing, troubleshooting and/or repairing electrical/pneumatic/automated/industrial equipment. Must have mechanical aptitude with ability to use various hand/power tools to install/maintain equipment. Knowledge of electrical components and understanding of electrical current flow with ability to identify and troubleshoot the same.
Required Skills
Must be able and willing to travel up to 90% of the time.
Ability and willingness to learn and apply required customer service skills.
Ability to learn, produce, and submit accurate service and expense reports in a timely manner.
Possesses a good mechanical and electrical background in a manufacturing or production environment, preferably in the food processing/manufacturing industry.
Preferred candidates have knowledge of automated machine controls and industrial automation technology.
Its crucial to be able to read and follow blueprints, machine drawings, and electrical drawings.
Is proficient in the use of a laptop computer, iPad and standard software.
Strong ability to use a variety of common power and hand tools.
Must be able to work safely and efficiently according to industry standards.
Must possess a valid drivers license and clean MVR
Has strong troubleshooting ability The ability to look at an entire process and determine source of problem/issue.
Eligible to qualify for legal passport in case of incidental International travel.
Working conditions
This job will require about 80-90% travel and may include non-traditional work hours such as weekends and holidays. Some facilities will require help on 2nd and 3rd shifts. The working conditions within a poultry processing facility can be cold or hot and damp / wet. The position will require the use of personal protection devices (ear plugs, hard hat, and eye protection). When not traveling, work will be completed from hotels, home, and/or office.
Physical requirements
This position will require extensive travel by car as well as by airplane. Lifting parts and tools up to 50 lbs. can be expected at job sites, as well as working on ladders and concrete floors.
Direct reports
None
Foodmate maintains a drug-free workplace is an equal employment opportunity (EEO) employer that evaluates qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth, and related medical conditions), age, marital status, disability, veteran status, sexual orientation, gender identity or expression, and other characteristics protected by law. The "EEO is the Law" poster is available at: Individuals who need a reasonable accommodation because of a disability for any part of the employment process should contact Foodmate Human Resources Department to request accommodation. In addition to federal law requirements, Foodmate complies with applicable state and local laws governing nondiscrimination in employment in every location in which the Company has facilities. Must satisfactorily pass background check, post-offer drug screen, and physical prior to employment. Foodmate participates in E-Verify.