What are the responsibilities and job description for the Reservations Shift Supervisor position at DURANGO & SILVERTON NARROW GAUGE RAILROAD CO?
Division/Department: Reservations
Job Title: Reservations Shift Supervisor
Reports To: Reservations Manager
Type of Position: Non-Exempt/Hourly
Classification: Seasonal
Compensation: $20-$23/hr.
Location: Durango, CO
Job Summary: The Reservations Supervisor assists in the training and support of reservations staff, handling client questions, reservation bookings, staff performance and daily checklists. This is a seasonal position with opportunity for a full-time work schedule.
Essential Duties and Responsibilities:
- Responsible for day to day operations, checklists and performance within the department in concert with, or in the absence of, Reservations Manager.
- Monitors staff performance with Reservations Manager and ensures compliance with uniform, safety and attendance, and DSNGRR policies.
- Assists in the training of new reservations agents and with the ongoing training of reservations staff as needed or requested by the Reservations Manager.
- Assists Reservations Agents with providing customer reservation information, working ticket windows, stocking All Aboard brochure and informational racks, and booking passenger, special handling and freight reservations.
- Work shifts, as needed, at ticket window assisting guests.
Education, Skill and Work Experience Requirements:
- Degree in Travel/Tourism or Business-related field preferred.
- Equivalent work experience may be substituted for education.
- Reservation, Call Center, Hotel, Hospitality or other related experience required Supervisory experience or demonstrated leadership abilities
- Excellent customer service, communication skill
- Strong computer background/skills with a demonstrated proficiency in Microsoft Office applications
- Cash handling experience with a focus on accuracy, required
Work Environment:
- Standing, sitting for 8 to 10 hours per shift
- Walking in and around industrial/railroad environment on uneven surfaces
- Occasional bending, twisting, lifting up to 25 pounds
Salary : $20 - $23