Durango Office ~ Front Desk Sales and Guest Experience Specialist

Front Desk Sales and Guest Experience Specialist

Durango Rivertrippers | Durango, Colorado
Seasonal Position | April through September

This is a front desk position with real revenue responsibility.

Durango Rivertrippers is hiring a confident, sales driven professional to lead the guest experience from first contact through check in. This role is ideal for someone who loves sales, enjoys face to face interaction, and takes pride in running a tight, organized front desk.

You will help guests plan their vacations, close bookings, check in trips, sell retail, and maintain a clean, professional environment. This is not a passive customer service job. We expect energy, accountability, and performance.

Season Details
April through September
Part time and full time available
6 to 9 hour shifts
Weekend shifts rotate
We operate seven days per week

Sales Expectations

You will work toward daily, weekly, and bi weekly sales targets.
You will be expected to convert phone calls, walk ins, and online inquiries into reservations.
You will confidently recommend rafting trips, Jeep tours, and package combinations.
You will upsell retail and add on experiences when appropriate.

Key Responsibilities

• Own your individual sales goals and contribute to team revenue targets
• Check in guests efficiently and professionally
• Plan and coordinate guest vacations and adventure itineraries
• Answer phones, respond to live chats, and handle email inquiries
• Process reservations and manage booking systems accurately
• Sell retail merchandise at the front desk
• Maintain a clean, organized, and welcoming office environment
• Communicate clearly with guides and operations staff
• Solve problems quickly and professionally
• Represent the brand with confidence and professionalism

We Are Looking For Someone Who

• Loves sales and enjoys hitting measurable goals
• Is confident speaking with guests in person and on the phone
• Can manage multiple tasks during peak season
• Takes ownership of the front desk environment
• Is reliable, punctual, and detail oriented
• Thrives in a fast paced tourism setting

Preferred Qualifications

• 3 or more years of sales or hospitality experience
• Strong computer navigation skills
• Experience with Microsoft Word, Excel, and Google Drive
• Ability to learn booking software quickly

This role is critical to our success during peak season. High performers who take ownership of sales and guest satisfaction will have opportunities for increased responsibility as we grow.

If you are competitive, professional, and ready to run the front desk with confidence this summer, we want to hear from you.

Note: Note: This job description is not intended to be all-inclusive. Employees may perform other duties established to meet the ongoing needs of the business. Durango Rivertrippers LLC and DBA’s is an “at-will” employer. Durango Rivertrippers LLC and DBA’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, disability, marital status, or status as a U.S. Veteran.

Job Types: Full-time, Seasonal

Pay: $18.00 - $20.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person

Salary : $18 - $20