Quality Manager

Job Title: Quality Manager Location: St Charles, IL

Business Unit: SFCRL FLSA Status: Salary Exempt

Reporting to: Sr Quality Manager - SFCRL Department: Quality

Direct Reports: Yes Effective Date: Aug 2025

Summary

The Quality Manager is responsible for managing quality programs, certifications, and processes at the St. Charles and Bolingbrook manufacturing plants.

Responsibilities

• Develop and manage Quality Programs to ensure all products, raw materials, processes, and services meet our high-quality standards.
• Collaborate with the Filmquest leadership team to develop and implement controls and improvements
• Maintain compliance with all documented Quality Policies and Objectives; assist in obtaining and maintaining required Quality Certifications including SQF and ISO 9001.
• Design and implement quality training programs; provide ongoing quality inspection training to manufacturing team members to ensure best quality practices are being maintained.
• Formulates and maintains quality objectives complementary to corporate policies and goals.
• Develop and initiate standards and methods for inspection, testing, and evaluation.
• Perform quality engineering reviews of design documentation for compliance with stated requirements, including vendor quality manuals and company quality records.
• Apply statistical process control (SPC) methods for analyzing data to evaluate the current process and process changes.
• Develop new approaches to solve problems identified during quality activities.
• Report Quality metrics and trends routinely to the company.
• Maintain and communicate all quality data to department managers for problem identification, resolution, and loss reporting.
• Keep management team abreast of significant issues or developments identified during quality activities and actions being taken to improve the situation.
• Direct workers engaged in inspection and testing activities to ensure continuous control over materials, facilities, and products.
• Maintain a working knowledge of government and industry quality codes and standards.
• Investigate and adjust customer complaints regarding quality.
• Design and develop quality documentation, i.e. procedures, work instructions, inspection, and sampling plans, as needed or requested
• Interpret statistical data relating to quality; recommend changes in standards, processes, equipment, and materials to facilitate work, maintain quality, and drive continuous process improvement.
• Maintain documentation and revision level of quality documentation for all products or services in conjunction with our ISO 9001 and SQF Certifications.
• Oversee internal and external audits related to ISO, SQF, and Customers.
• Perform internal and supplier qualification audits (i.e. preparation of audit plans, audit reports, and verify corrective actions have been completed and are effective, etc.)
• Review non-conformities (NCRs) for determining root cause, creating corrective actions, providing customer follow up and close NCRs within an acceptable timeframe.
• Perform product testing and process inspections throughout the development and production process to ensure consistent quality.
• Perform problem-solving tests to develop corrective actions for quality issues and to initiate continuous improvement.
• Adhere to all company safety standards.
• Establish and maintain relationships with vendors to help facilitate the timely completion of projects.
• Coordinate returns to vendors and ensure corrective actions are in place to prevent future defects.
• Other duties may be assigned.

Qualifications: Required Skills, Education, and Experience

• Bachelor’s degree or equivalent experience required in a Quality or Engineering related field.
• Minimum of 5 years’ Quality experience in high volume manufacturing
• Experience with SQF and/or ISO certification and compliance preferred.
• Strong leadership skills.
• Knowledge of Project Management software and proficient in Microsoft Word, Excel, Outlook, and PowerPoint.
• Outstanding verbal and written communication skills, with exceptional interpersonal skills.
• Ability to present information and respond to questions from various levels from within or outside the organization.
• Strong analytical and problem-solving skills. Solutions focused and results driven.
• Proactive, self-directed, and motivated; not afraid to "roll up your sleeves."
• Detail focused with strong time management and organization skills.

Travel

• Domestic travel may be required for customer visits and training

Physical Demands

The physical demands described here are representative of those that must be met by the individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds.
• Regularly required to talk and listen.
• Required to use hands to handle or feel objects, use hand tools, or controls and reach with hands and arms.
• Occasionally required to sit and squat, kneel, or crawl.
• Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus

Work Environment

Work is performed in a fast-paced office setting with frequent interruptions. Duties may require sitting for long periods of time. Occasional need to drive a vehicle to other work locations.

The salary range for this role is between $100,000 - $145,000 depending upon skillset and qualifications.