Regulatory Consumer Relations - Entry Level

Duquesne Light Company, headquartered in downtown Pittsburgh, is a leader in providing electric energy and has been in the forefront of the electric energy market, with a history rooted in technological innovation and superior customer service. Today, the company continues its role as a leader in the transmission and distribution of electric energy, providing a secure supply of reliable power to more than half a million customers in southwestern Pennsylvania.

Duquesne Light Company is committed to creating a culture of inclusion. We value and respect the unique differences and experiences of our employees. We believe that our differences lead to better collaboration, innovation and outcomes. We want you to join our team!

Summary:

To investigate customer driven complaints, applying expert knowledge of policies and regulations, and delivering clear, accurate reports and resolutions that strengthen trust and improve the customer experience.

Location: Hybrid, downtown Pittsburgh, Pennsylvania

Job Duties and Responsibilities:

• Responsible to research, investigate and resolve PUC complaints. Prepares clear well written reports. Testifies as needed at administrative hearings.
• Formulates and advocates the Company position and negotiates settlements with our customers.
• Reviews the Company processes regarding interactions between customers and employees to ensure that all activity is within regulations and Company procedures.
• Communicates with PUC investigators and customers to negotiate complaints, satisfy inquiries and complaints, and provide required information.

Additional Responsibilities:

• Perform other job-related duties as assigned.
• Storm role duties as assigned.

Education and Experience Required:

• Bachelor’s Degree with preference for a Liberal Arts Major like political science, legal studies or public policy or equivalent combination of education and relevant work experience.
• 0 years of experience required.
• This job may be hired at entry level.
• Demonstrated strong writing skills.

Skills/Abilities:

• Excellent communication skills, both verbal and written, to research issues and communicate with all appropriate parties accurate and factual information.
• Excellent analytical ability to research, review and assess issues, as well as recommend and implement resolutions to problems.
• Ability to work independently while keeping key stakeholders informed and appropriately involved.
• Must be highly regarded for integrity, flexibility, teamwork, and interpersonal skills.
• Proficiency in Microsoft Office

Storm Roles

All Non-Union Employees will serve in storm roles as appropriate to their role and skillset.

EQUAL OPPORTUNITY EMPLOYER

Duquesne Light Holdings is committed to providing equal employment opportunity to all people in all aspects of the employment relationship, without discrimination because of race, age, sex, color, religion, national origin, disability, sexual orientation and gender identity or status as a Vietnam era or special disabled veteran or any other unlawful basis, as defined by applicable law, and fostering a workplace free of unlawful discrimination and retaliation. This policy affects decisions including, but not limited to, hiring, compensation, benefits, terms and conditions of employment, opportunities for promotion, transfer, layoffs, return from a layoff, training and development, and other privileges of employment. An integral part of Duquesne Light Holdings' commitment is to comply with all applicable federal, state and local laws concerning equal employment and affirmative action.

Duquesne Light Holdings is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.

If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at HR@duqlight.com and describe the specific accommodation requested for a disability-related limitation.