What are the responsibilities and job description for the Credit Analyst I position at Duquesne Light Company?
Duquesne Light Company, headquartered in downtown Pittsburgh, is a leader in providing electric energy and has been in the forefront of the electric energy market, with a history rooted in technological innovation and superior customer service. Today, the company continues its role as a leader in the transmission and distribution of electric energy, providing a secure supply of reliable power to more than half a million customers in southwestern Pennsylvania.
Duquesne Light Company is committed to creating a culture of inclusion. We value and respect the unique differences and experiences of our employees. We believe that our differences lead to better collaboration, innovation and outcomes. We want you to join our team!
Summary
The Credit Analyst will support a team and report to the Supervisor of Credit and Collections. The Analyst is responsible for understanding the credit and collections process supporting its execution within PA PUC regulations and overall business strategy. The Analyst will also be responsible for ensuring proper payment allocation to DLC customer accounts. The Analyst will be expected to proactively seek out, review, and present data used by others to develop business cases for process improvements or savings opportunities and support organizational goals. The analyst also supports daily collections activity through reviewing control reports, taking corrective action, collaborating with peers, direct contact with customers, and answering a variety of requests.
Job Responsibilities
Responsibilities are generally tactical and basic in nature, however work may vary in type and complexity requiring the incumbent to be flexible to adjust to the given situation. Primary focus is on daily deliverables and outputs, while at the same time developing a knowledge of the broader context in which the work is being performed.
Decision Impact
Independent discretion or decision-making capability is mostly limited. There is normally a general framework of established boundaries to help employees perform their roles and make decisions. Situation that require deviation from this general framework are typically not made alone. The employee may recommend a solution however the recommendations are frequently presented to their manager or more senior level professionals for review and approval prior to the decision being made.
Hybrid Work
Position follows our hybrid work model, with a minimum of two days working in the office and the remaining days working remotely. Reporting location and frequency may be subject to change based on job role and department needs.
Storm Roles
All Non-Union Employees will serve in storm roles as appropriate to their role and skillset. Please be sure to discuss storm roles with the hiring manager for this position, as duties can vary across the Company. Examples of storm roles could include but aren't limited to duties such as: working with operations for service center support or with the communications, customer service or government affairs teams to respond to public and customer requests for information, etc.
Data Governance
Utilize data to make business decisions as appropriate for the position, support data stewardship activities and partner with IT on underlying data needs.
EQUAL OPPORTUNITY EMPLOYER
Duquesne Light Holdings is committed to providing equal employment opportunity to all people in all aspects of the employment relationship, without discrimination because of race, age, sex, color, religion, national origin, disability, sexual orientation and gender identity or status as a Vietnam era or special disabled veteran or any other unlawful basis, as defined by applicable law, and fostering a workplace free of unlawful discrimination and retaliation. This policy affects decisions including, but not limited to, hiring, compensation, benefits, terms and conditions of employment, opportunities for promotion, transfer, layoffs, return from a layoff, training and development, and other privileges of employment. An integral part of Duquesne Light Holdings' commitment is to comply with all applicable federal, state and local laws concerning equal employment and affirmative action.
Duquesne Light Holdings is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.
If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at HR@duqlight.com and describe the specific accommodation requested for a disability-related limitation.
Duquesne Light Company is committed to creating a culture of inclusion. We value and respect the unique differences and experiences of our employees. We believe that our differences lead to better collaboration, innovation and outcomes. We want you to join our team!
Summary
The Credit Analyst will support a team and report to the Supervisor of Credit and Collections. The Analyst is responsible for understanding the credit and collections process supporting its execution within PA PUC regulations and overall business strategy. The Analyst will also be responsible for ensuring proper payment allocation to DLC customer accounts. The Analyst will be expected to proactively seek out, review, and present data used by others to develop business cases for process improvements or savings opportunities and support organizational goals. The analyst also supports daily collections activity through reviewing control reports, taking corrective action, collaborating with peers, direct contact with customers, and answering a variety of requests.
Job Responsibilities
- Evaluate data and reporting to make recommendations for development, documentation, and deployment of process improvement plans
- Support business case development to explore automation of existing processes where appropriate
- Track bad debt expense
- Produce reporting as required by regulation or requested by business leaders
- Extract and analyze data relating to billing, credit, and payment functions
- Develop reports and executive summaries highlighting critical findings
- Document processes for maintaining reports that will be updated on a regular basis
- Find areas of opportunity to reduce bad debt, which includes but is not limited to tracking delinquent accounts for specific actions
- Complete daily outbound calls/emails to delinquent customers
- Manage daily response to internal and external customer requests through various methods, including email and system "to-do's"
- Support daily cash balancing requirement through manual payment applications and adjustments
- Assist with other projects and tasks within the Revenue Management department as necessary
- Bachelor's degree in business management, or other relevant field, or an equivalent education and experience may be considered.
- Role may be filled at entry level
- Familiarity with PUC regulations dealing with credit and collection processes would be beneficial.
- Competent with Microsoft Office products: Power BI, OneNote, Excel, Word, and PowerPoint with the ability to prepare charts and graphs
- Experience in working with large data sets to create summary reports and analysis as well as experience managing programs and/or projects
- Superior written and verbal skills and ability to effectively communicate at all levels of the organization
- Demonstrated ability to prioritize and work independently as well in an inclusive team environment by fostering relationships
Responsibilities are generally tactical and basic in nature, however work may vary in type and complexity requiring the incumbent to be flexible to adjust to the given situation. Primary focus is on daily deliverables and outputs, while at the same time developing a knowledge of the broader context in which the work is being performed.
Decision Impact
Independent discretion or decision-making capability is mostly limited. There is normally a general framework of established boundaries to help employees perform their roles and make decisions. Situation that require deviation from this general framework are typically not made alone. The employee may recommend a solution however the recommendations are frequently presented to their manager or more senior level professionals for review and approval prior to the decision being made.
Hybrid Work
Position follows our hybrid work model, with a minimum of two days working in the office and the remaining days working remotely. Reporting location and frequency may be subject to change based on job role and department needs.
Storm Roles
All Non-Union Employees will serve in storm roles as appropriate to their role and skillset. Please be sure to discuss storm roles with the hiring manager for this position, as duties can vary across the Company. Examples of storm roles could include but aren't limited to duties such as: working with operations for service center support or with the communications, customer service or government affairs teams to respond to public and customer requests for information, etc.
Data Governance
Utilize data to make business decisions as appropriate for the position, support data stewardship activities and partner with IT on underlying data needs.
EQUAL OPPORTUNITY EMPLOYER
Duquesne Light Holdings is committed to providing equal employment opportunity to all people in all aspects of the employment relationship, without discrimination because of race, age, sex, color, religion, national origin, disability, sexual orientation and gender identity or status as a Vietnam era or special disabled veteran or any other unlawful basis, as defined by applicable law, and fostering a workplace free of unlawful discrimination and retaliation. This policy affects decisions including, but not limited to, hiring, compensation, benefits, terms and conditions of employment, opportunities for promotion, transfer, layoffs, return from a layoff, training and development, and other privileges of employment. An integral part of Duquesne Light Holdings' commitment is to comply with all applicable federal, state and local laws concerning equal employment and affirmative action.
Duquesne Light Holdings is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.
If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at HR@duqlight.com and describe the specific accommodation requested for a disability-related limitation.