What are the responsibilities and job description for the Reservation Planning Coordinator position at Duquesa Travel Group?
We are seeking an organized and client-focused Reservation Planning Coordinator to assist with researching options, coordinating reservations, and managing important details throughout the planning process.
The ideal candidate communicates clearly, enjoys helping others, and can keep multiple requests organized while providing professional and timely support.
Responsibilities
The ideal candidate communicates clearly, enjoys helping others, and can keep multiple requests organized while providing professional and timely support.
Responsibilities
- Communicate with clients to understand their needs and preferences
- Research accommodations, transportation, activities, and related services
- Assist with planning and coordinating reservations
- Review availability and reservation details
- Provide confirmations, updates, and relevant information
- Assist with modifications and special requests
- Maintain accurate client and reservation records
- Follow up on pending requests and outstanding information
- Coordinate with service providers when necessary
- Ensure reservation details are organized and accurate
- Provide professional client support throughout the process
- Strong written and verbal communication skills
- Excellent organization and attention to detail
- Customer-focused and professional
- Comfortable conducting online research
- Ability to manage multiple requests and deadlines
- Comfortable using email and web-based platforms
- Strong problem-solving and follow-up skills
- Previous customer service, hospitality, reservations, or coordination experience is helpful but not required
- 100% remote work environment
- Comprehensive onboarding and training
- Ongoing professional development
- Access to online tools and professional resources
- Continuing education opportunities
- Supportive team environment