DuPont Contact Center Associate

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DuPont Contact Center Associate

DuPont has an exciting opportunity for a technical Contact Center Associate within the Global DuPont Contact Center based in Midland, Michigan.

This role serves as a key connection between customers, prospects, and DuPont businesses, delivering exceptional service and support across a variety of channels.

This position works on a hybrid work schedule, 4 days in the office, 1 day remote each week.

The ideal candidate is a fast learner, effective communicator, and self-starter who thrives in a dynamic environment. Success in this role requires strong written and verbal English communication skills, attention to detail, and the ability to quickly absorb product and business knowledge while maintaining a high level of customer focus.

Working collaboratively with internal teams, including Technical Service, Quality & Regulatory, Marketing, and Sales, the Contact Center Associate helps customers find solutions and ensures a positive customer experience.

Key Responsibilities

• Provide customer support through phone, email, web forms, and social media.

• Respond to a wide range of customer inquiries, including technical support & product literature requests, purchase information, and quality & regulatory questions.

• Process warranty claims for consumer products.

• Accurately document customer interactions and inquiry details.

• Collaborate with business partners across global teams to resolve customer issues efficiently.

• Participate in ongoing product and process training to continually expand knowledge and skills.

Qualifications & Competencies

• High School Diploma or GED equivalent

• 2 years technical contact center experience – inbound and outbound call handling

• Strong ability to learn new systems, products, and processes quickly.

• Self-motivated with the ability to work independently while contributing to a team environment.

• Excellent written and verbal communication skills, with a strong proficiency in the English language.

• Highly detail-oriented with a commitment to accuracy and quality.

• Strong organizational skills with the ability to multitask, prioritize work, and meet deadlines.

• Proficiency with Microsoft Office applications, including Copilot, Excel, PowerPoint, Outlook, OneNote, Teams, and Word.

Preferred Qualifications

• Bachelor's Degree; equivalent work experience may be considered in lieu of a Bachelor's degree.

• Experience with Customer Relationship Management (CRM) systems; Salesforce experience.

• Building and construction industry knowledge.

• French language proficiency.

Why Join DuPont?

• If you are passionate about helping customers, enjoy solving problems, and are eager to learn and grow in a collaborative environment, we encourage you to apply.

• You'll be successful in this role if you are a quick learner, highly motivated, and comfortable communicating professionally with customers and colleagues. Strong written and verbal English skills, attention to detail, and a passion for delivering exceptional customer experiences will help you thrive on our team.

• At DuPont, you'll work alongside colleagues from diverse backgrounds and functions around the world. We value cultural awareness, inclusion, and collaboration, and believe that diverse perspectives help us deliver better solutions for our customers and strengthen our team.

• As a member of our team, you'll have opportunities to expand your skills, develop professionally, and make a meaningful impact on both our customers and our business. Join us in delivering exceptional service and innovative solutions every day.

We look forward to reviewing your application!

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DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information.

DuPont offers a comprehensive pay and benefits package.