Managing Director / Client Account Lead

Dupont Circle Solutions (DCS) is a team of specialists, united by our love of Salesforce. Our clients range from growing technology companies to nonprofits to venture funds. We are our clients’ champions, ready to roll up our sleeves and problem-solve to best support their businesses and make Salesforce work for them!

WHO WE ARE:

At DCS, our mission is to create sustained, meaningful outcomes for our clients. We accomplish this by hiring the best people, continuously training and empowering our team, and creating a culture of working hard for our clients while also having an environment focused on collaboration and fun. We are a woman-owned business and an equal opportunity employer that welcomes everyone to the team. We strongly encourage people of color, LGBTQ and non-binary people, veterans, and individuals with disabilities to apply. We are a remote-centric workplace with an office in Virginia, and a collaborative team spread across North America.

DCS is looking to hire a new Managing Director within its growing delivery team. The successful candidate will serve as a senior champion for our clients, shaping engagements that align with their long-term digital transformation goals. You will play a foundational role in architecting the future of our delivery team while maintaining the high standards of quality that define the DCS brand.

YOU ARE: 💡

• A Consulting Business Partner: You blend high-level strategy with operational discipline. You can sit with a C-suite executive at a key account, pinpoint business problems and opportunities, and translate ideas into consulting engagements that align to our business. You are a seasoned leader, with experience overseeing account relationships, shaping work, and delivery results.
• A Growth Catalyst: Ready to play a pivotal role in shaping our future as the technology advisor of choice, championing transformative growth for our clients. You possess a keen eye for expanding existing accounts and establishing new relationships through active listening and deep stakeholder engagement.
• Strategic and Thoughtful: Able to ideate multiple scenarios to solve problems and articulate complex ideas clearly, tailoring your message to resonate with diverse stakeholders, navigating the space between business and technology.
• A People Leader: Passionate about mentoring and developing your team, unlocking their full potential and creating a collaborative, inclusive environment. You are not afraid to roll up your sleeves, but understand the importance of delegation and empowerment. You lead with empathy but hold your team (and yourself) to a high standard of accountability.

YOU DO: 💻

• Account Shaping & Farming (40%): You own the "Land and Expand" strategy for a portfolio of accounts. You proactively identify new opportunities and move them from "problem" to "signed SOW" by defining the business value (the "So That"). You develop and maintain formal Account Plans for your key accounts, identifying a rolling 12-month roadmap of opportunities.
• Workforce Health & Mentorship (30%): You lead a team of consultants through a layer of portfolio leaders. You ensure your leaders are fostering a culture where team growth and career progression are prioritized alongside delivery excellence.
• Financial Stewardship (20%): As a member of our delivery leadership team, you manage the P&L of your portfolio. You are responsible for revenue forecasting, margin health, and identifying utilization risks (like unstaffed "bench" time) before they impact the business.
• Sales & GTM Support (10%): You support key sales motions, bringing a "delivery-first" perspective to the sales cycle to ensure what we sell is what we can effectively deliver.

YOU HAVE: 🎓

• 12 years of systems consulting experience, with proven track record of leadership.
• Proven deal-shaping ability: You can point to SOWs and POVs you have authored personally that drove significant account growth.
• Salesforce Fluency: You understand the platform’s capabilities well enough to lead a high-level solutioning conversation, knowing exactly when to pull in a Solution Architect to finalize the technical 'how'.
• The ability to have "hard conversations" with clients and internal teams to protect the DCS "Stakeholder Triangle."
• Willingness to travel to home office or client site as needed (3 - 4 days/month)

BENEFITS: 🔥

• Remote-first work environment, with the option for hybrid in the DC/MD/VA area
• Generous, flexible PTO, paid holidays, and floating DCS holidays
• Top-notch medical, dental, and vision - we pay the majority of the premium for yourself, spouse, and your dependents
• 401(k) match 100% on the dollar up to 6%, with no vesting period
• 16 weeks paid leave for parents who give birth to a child, 4 weeks for non-birthing parents
• Paid Salesforce certification exams
• Bonus programs: performance, hiring referrals, Salesforce certification bonuses
• Home office setup with new laptop, monitor, and all accessories needed
• Cool swag brands like Yeti, Patagonia, and Marine Layer.
• Company-paid Mental health and well-being support program
• Zoom happy hours, virtual social events, and engaging activities
• Award-winning culture and supportive team environment to embrace our commitment that hard work is appreciated and is directly tied to outcomes.

CORE VALUES: 👏🏻

• People-First: We believe in creating an inclusive, kind, and supportive people-first environment that prioritizes our people and empowers them to reach their highest potential.
• Authentic: We are unapologetically authentic, acting with intention, transparency, integrity, and honesty in everything that we do.
• Curious: We lead with curiosity and the drive to continuously iterate and evolve, which is essential to our personal and professional growth.
• Deliberate: We provide purposeful, deliberate, and meaningful work that is pivotal to our client's success.

OTHER REQUIREMENTS:

• This is a U.S.-based position. Candidates must currently reside in the United States.
• Applicants must be legally authorized to work in the United States. Sponsorship is not available for this role both now or in the future.
• Candidates will be required to verify U.S. residency and work authorization during the hiring process.
• Final candidates may be required to participate in at least one in-person interview.
• Any offer of employment is contingent upon the successful completion of one or more comprehensive background checks, conducted in accordance with federal, state, and local laws.