Copy and Print Specialist

SUMMARY OF RESPONSIBILITIES:

Reports to the Office Supervisor/Fast Track Coordinator. Responsible for all front-of-house duties. Completes Fast Track orders in a timely and efficient manner. Oversees Supplies, Parts and Shipping/Receiving for the Elizabethtown Office. Answers all phone lines and communicates with customers in a professional manner to meet their needs.

ESSENTIAL FUNCTIONS:

1. Front of House Duties:

· Arrive promptly at 8:00am to unlock the front door and turn on all Demo Floor machines.

· Greet visitors promptly and courteously as they enter the building.

· Sort incoming mail and prepare for distribution.

· Ensure demo floor and Fast Track area are clean and tidy. Refill all paper trays, clean demo machines and run test pages monthly.

· Serve as point of contact for all outside vendors and service personnel coming to the Elizabethtown office.

· Scan and forward all building invoices to the Branch Manager for approval.

· Distribute application packets to candidates as they arrive for an interview.

· Lock the front door and turn off all Demo Floor machines upon leaving at 4:30pm.

2. Assists in operating Fast Track Services to include:

· Provide customers with quotes, generate customer invoices and collect payment.

· Operate various duplication machines to produce copies in mass production, duplex, color, and wide format to meet customer needs.

· Operate machinery to cut, laminate, bind, fold, staple, and 3-hole punch documents.

· Assist in producing daily and weekly Fast Track financial reports. Reports to Louisville when drawer needs to be replenished.

· Submit custom print and design jobs to DCL for quote and set up.

· Assists with scanning jobs and digital filing to include indexing.

3. Primary person in charge of Parts Department which includes:

· Receive parts via Louisville shipments and vendor shipments and place them on the appropriate shelf. Complete in E-Automate as needed.

· Transfer parts to Technicians through E-automate – Manual Transfer.

· Collect and ship any of the following items for return to LS0000: Boards, Exchanges and Warranty items from Technicians.

· Keep the parts area neat and orderly.

· Contact Parts Supervisor with any questions regarding parts inventory and shop technicians.

4. Responsible for Elizabethtown supplies warehouse:

· Receive supplies via Louisville shipments and vendor shipments and places them on the appropriate shelf. Complete in E-automate as needed.

· Process inventory adjustments correctly for in-house supplies.

· Keep the supply area neat and orderly.

5. Assists Fast Track Coordinator in the expansion of the Fast Track business in the Elizabethtown area which could include marketing calls as needed.

6. Answer phone lines promptly. Phone duties include:

· Supply Calls

1. Handle customer inquiries regarding supplies in a professional manner.

2. Research supply usage and advise customers on previous orders, expected usage and

pricing.

3. Input supply orders correctly into E-Automate system.

4. Monitor excessive toner alerts to ensure there is no excessive shipping of toner.

5. Take credit card payments, as necessary.

6. Scans signed will call paperwork to Louisville Shipping Department.

· Service Calls

1. Handle customer requests for service in a professional manner.

2. Input customer service requests correctly into E-Automate.

7. Maintains and ensures records are entered into SentryFile:

· Service Technician Transfer Orders scanned monthly

· PO’s and paperwork from 3rd party vendors.

· Will call paperwork

8. Maintain a professional appearance and a positive, professional relationship with co-workers and external customers.

PHYSICAL REQUIREMENTS:

*Ability to communicate effectively via telephone and in person.

*Ability to stand, bend, stoop, push and pull in order to operate copier equipment.

*Ability to load paper rolls into wide format copier.

*Ability to work with chemicals to include toner, glass cleaner, isopropyl alcohol, and exterior soap.

*Ability to utilize a desktop computer and keyboard for data entry and retrieval purposes.

MINIMUM REQUIREMENTS:

*High school diploma or GED.

*Excellent verbal communications and customer service skills.

*Ability to utilize a calculator and credit card machine.

*Some knowledge of PC functions in order to operate the following programs:

*MS Publisher

*MS Word

*MS Excel

*Basic knowledge of Adobe Photoshop and Adobe Illustrator.

This job description is not all inclusive. Other duties and responsibilities may be added as necessary by Office Supervisor/Fast Track Coordinator.

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

People with a criminal record are encouraged to apply

Application Question(s):

• Are you willing to submit to a pre-employment drug screen?
• Are you willing to submit to a background screening?

Work Location: In person

Salary : $15 - $17