What are the responsibilities and job description for the Billing Specialist position at Duplicator Sales & Service, Inc.?
SUMMARY OF RESPONSIBILITIES:
Reports to Accounting Manager-Billing & Cash Receipts. Sets up and maintains all functions of the maintenance contract billing for Louisville, Lexington, Indiana and Paducah customers. Scans and uploads equipment sales orders and Accounts Payable paperwork into the Sentryfile software. Provides back-up for coin-op coin/currency counting. Escorts personnel from shredding company around the building for collection of documents to be destroyed. Assist with parts inventory count semi-annually.
ESSENTIAL FUNCTIONS:
1. Sets up the maintenance contract record for Louisville, Lexington, Indiana and Paducah customers. This includes choosing the correct contract type, bill code, distribution code, rate increase table, bill to customer number, tax code and other important factors to invoice the customer correctly. Make necessary changes to the contract as needed. Prepares final billing and terminates billing contract records on returned equipment as requested by inventory control sheets or the Service Manager.
2. Maintains contact with the customer to obtain meter readings via the telephone. Notifies the IT department when there are issues with accounts not pulling meters in FM Audit and @ Remote. Manually enters meter readings into E-Automate when needed. Adds notes to the contract record regarding issues with getting meter readings or general information.
3. Reviews invoices, using the audit report, for accuracy prior to generating the invoices. Generates credit invoices as needed to correct billing.
4. Provides customer service regarding questions with billing, address and account name changes as well as assisting customers with getting set up in the payment portal. Follows up with other personnel to assist with problem resolution.
5. Scans & uploads customer equipment billing, pick-ups and accounts payable check information related to purchase orders.
6. Provides back-up with counting and recording the coins/currency collected from the coin-op equipment monthly.
7. Escorts the shredding company representative around the building monthly to collect the documents to be destroyed.
8. Assist with parts inventory count semi-annually. Partners with another person and records the number counted. Ensures that the physical count is being done accurately.
9. Maintains positive professional relationship with other billing personnel, co-workers from other departments and external customers.
PHYSICAL REQUIREMENTS:
*Ability to communicate effectively.
*Ability to utilize a desktop computer and keyboard for data entry and retrieval purposes.
*Ability to sit at a desk for prolonged periods of time
MINIMUM REQUIREMENTS:
*High school diploma or GED
*1-3 years of previous office experience
*Good verbal and written communication skills
*Excellent attention to detail
*Working knowledge of Microsoft Excel and Outlook
This job description is not all inclusive. Other duties and responsibilities may be added as necessary by the Accounting Manager/Billing.
Job Type: Full-time
Pay: $15.75 - $16.75 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- Are you willing to complete a pre-employment drug screen?
- Are you willing to submit to a background check?
Ability to Commute:
- Louisville, KY 40204 (Required)
Work Location: In person
Salary : $16 - $17