Field Service Technician

Field Service Technician – Office Equipment

Duplicating Products has been a trusted, family-owned provider of office technology solutions across North Georgia for over 50 years. We specialize in copiers, printers, and managed print services, partnering with industry-leading manufacturers to deliver reliable equipment and exceptional service. Our success is built on long-term customer relationships, responsive local support, and a team of technicians who take pride in their craft. We invest in our people through training, career growth opportunities, and a supportive team environment.

As a Service Technicians, you are responsible for diagnosing, repairing, and maintaining multifunction copiers and printers in customer environments. This role is ideal for a technician with foundational field experience who are comfortable working independently on core mechanical and technical issues, while continuing to build networking and connectivity skills with support from senior technicians and the Service Manager. The goal of this position is to minimize customer downtime and deliver a consistently positive service experience.

• Diagnose and repair multifunction copiers and printers in a timely, professional manner
• Perform scheduled preventive maintenance to ensure optimal equipment performance and longevity
• Install and configure MFP equipment, including print and scan connectivity to customer networks
• Provide on-site customer support, clearly communicating findings and solutions in a customer-friendly manner
• Escalate complex technical issues to senior technicians or the Service Manager when appropriate
• Accurately document service calls, parts usage, labor, and resolutions in the service management system
• Maintain compliance with company policies, safety standards, and manufacturer guidelines
• Manage assigned parts inventory and report replenishment needs
• Identify recurring equipment or customer issues and provide feedback to improve service efficiency
• Work collaboratively with dispatch, sales, and fellow technicians to deliver an excellent customer experience

• Participate in manufacturer and internal training programs for new models, software, and service procedures
• Continue developing networking and connectivity skills related to print and scan environments
• Support and mentor junior technicians as experience grows

• Maintain accurate, timely service documentation and work orders
• Manage daily schedule and territory efficiently to meet service response expectations
• Assist with territory coverage and route alignment as directed by management

• Technical certification or manufacturer training on copier/MFP product lines
• Valid driver’s license with a clean driving record
• Reliable transportation (company vehicle may be provided)
• Working knowledge of copier/printer mechanical systems
• Basic understanding of network printing and scanning concepts
• Strong customer service and communication skills
• Ability to work independently in a field-based environment

• Experience with Ricoh, Canon, HP or similar office equipment brands
• Familiarity with e-Automate or comparable service management software
• General knowledge of Microsoft Windows environments and print drivers
• Prior experience as a field service technician in the office equipment industry