Case Manager - Client Services

DuPagePads is currently seeking qualified candidates to join our team as a case manager, working with people who are experiencing homelessness for our Client Service programs. As a case manager, you will be responsible for intake, assessment, case management, and referral services to program participants who use the Interim Housing Center shelter/Empowerment Center supportive services, and for providing advocacy and education on behalf of participants. This position will also ensure individuals have medical coverage, understand their coverage, and are able to successfully utilize their benefits.

Responsibilities: (to be performed with or without reasonable accommodation):

• Operates within the DuPagePads Core Values, which supports providing care in accordance with the Trauma Informed Policy and Practices of the Agency.

• Screen and assess participants who use the Interim Housing and Client Services Programs.

• Provide individual case management to participants to establish goals and objectives.

• Work with participants at the Empowerment Center, shelter, and in the community, as necessary.

• Work with participants to develop individual transition and employment plan.

• Provide appropriate referrals to community services.

• Work with participants to ensure they have and maintain all mainstream benefits they are entitled to, establish a primary care physician and relevant specialists, and help resolve barriers to access (e.g. obtains referral approvals, files appeals, manages other documentation to ensure continuity of care, etc.).

• Provides individual support and health education to reach healthcare goals. Utilizes psychoeducational and other interventions (i.e. Motivational Interviewing, Harm Reduction, etc.) to teach self-care, goal achievement, lifestyle, nutrition, and disease self-management.

• Prepare and maintain accurate confidential case files, contractual compliance and paperwork, and status reports.

• Provide and/or ensure support and enrichment programs to assist participants, including facilitation of groups at the Empowerment Center, as needed.

• Advocate for increased community education, relationships, and solutions to benefit our client population.

• Participate in all team meetings, weekly supervision meeting, and monthly department meetings.

• Attend community meetings to network and develop resources for program participants.

• Other duties as assigned by supervisor.

• Excellent engagement skills.

• Effective written, oral, and crisis intervention skills.

• Strong organizational skills with attention to detail.

• Ability to think conceptually and to be creative.

• Strong interpersonal skills.

• Problem solving skills.

• Ability to plan and analyze.

• Ability to work independently and work as part of a team.

• Computer literacy in word and excel.

• Knowledge of issues related to homelessness, poverty, substance use, and mental health preferred.

• Ability to motivate individuals to action through helping clients to understand and navigate choices while maintaining a deep value in self-determination.

• Knowledge of healthcare system, willingness to learn.

• Ability to engage with clients and professionals in community settings (i.e. non-DuPagePads settings such as health clinics, pharmacies, etc). Includes effective crisis intervention skills.

1. Bachelor's degree in Social Work or related field.

2. Experience in case management

3. Experience in issues related to homelessness, poverty, and behavioral health preferred.

Classification Status: Full‐time non‐exempt

Hourly Rate: Pay commensurate with qualifications, positions starting at $22.50/hour

To apply, please visit dupagepads.org/about/employment-opportunities-dupagepads/ and click the job title to apply online